CALL CENTRE MANAGER (MANDARIN SPEAKING)
# CALL CENTRE MANAGER (MANDARIN SPEAKING) **P&A Smart Solution (M) Sdn Bhd** · Brickfields · `On-site` 🕒 **Статус:** *Опубликовано: 42 дня назад* · *Источник: Indeed* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Управление командой]` `[OKR / KPI]` `[Операционная эффективность]` `[Управление рисками]` --- ### About the Role Competitive Salary offered Based On Experience! JOB RESPONSIBILITIES Manage and oversee the day-to-day operations of the Call Centre. Lead, coach and motivate Call Centre Team Leaders and Customer Service/Call Centre Agents to achieve operational and performance targets. Establish and monitor team KPIs, productivity, quality and service standards. Monitor daily call centre performance, including call volume, productivity, conversion/recovery performance, attendance and service levels. Analyse performance reports and identify areas for improvement. Develop and implement strategies to improve team productivity, call quality and overall operational efficiency. Conduct regular performance reviews, coaching sessions and team briefings. Identify performance gaps and take appropriate corrective and improvement actions. Ensure all calls and customer interactions are handled professionally and in accordance with Company policies and procedures. Work closely with Management and other departments to resolve operational issues and improve processes. Prepare regular operational and performance reports for Management. Ensure the Call Centre operates in compliance with Company policies, procedures and applicable regulatory requirements. Assist Management in developing and implementing new Call Centre processes, procedures and initiatives. REQUIREMENTS Diploma/Degree in Business Administration, Management, Communications, or a related field. Relevant work experience will also be considered in lieu of formal qualifications. Minimum 3–5 years of experience in Call Centre / Contact Centre operations , with at least 2 years in a supervisory or managerial capacity . Mandarin-speaking is required. Candidates must be able to communicate effectively in Mandarin and English. Strong leadership and people management skills. Strong analytical and problem-solving abilities. Good understanding of Call Centre KPIs, productivity measurements and performance management. Excellent communication, coaching and negotiation skills. Highly organised, proactive and results-oriented. Able to work independently and under pressure in a target-driven environment. Proficient in Microsoft Office, particularly Excel. Experience in debt collection, banking, financial services, credit management or telesales will be an added advantage. WHAT WE ARE LOOKING FOR We are looking for someone who is hands-on, commercially minded and able to take ownership of the Call Centre's overall performance . The successful candidate should be confident in managing people, analysing performance, driving productivity and implementing improvements to achieve operational targets. Interested candidates are invited to submit their updated CV to HR at hrd@smartsolution.asia Join P&A Smart Solution and be part of our growing team! Pay: RM4,000.00 - RM6,000.00 per month Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-02, найдена на 2 площадках, источник — Indeed.