Call Centre Agent - Healthcare

About Us

At DNA Health & Wellness, we’re focused on helping people live heathier, longer and better lives through a more proactive and personalized approach to healthcare. We go beyond simply treating symptoms, with a focus on health optimization, functional medicine and addressing the root causes of health concerns.

DNA Health & Wellness is the leading and largest longevity clinic group in the Middle East and Asia with six clinics across Dubai and Abu Dhabi.

We are powered by exceptional people who are committed to excellence, innovation, and exceptional client care. We offer a collaborative, high-performance culture where expertise thrives and careers grow.

As we continue to grow, we’re looking for an experienced Call Center Agent (Sales) to join our team and support client enquiries and bookings across our clinic network.

At DNA Health, the Call Center often the first point of contact in the client journey. You’ll handle enquiries through calls, Whatsapp , Instagram and other channels, understand what clients are looking for, confidently explain our services, treatments, and products, and guide them towards the right appointment.

We’re looking for someone who is confident on the phone, naturally persuasive and comfortable working towards targets. You should be able to build rapport, communicate clearly, handle questions professionally, and follow through on every lead.

This is a permanent position based in Dubai.

Key Responsibilities

• Respond to client enquiries through telephone calls, WhatsApp, Instagram, and other communication channels.
• Understand client requirements and provide accurate information about our treatments, services, products, and pricing.
• Convert enquiries into confirmed appointments through effective communication and follow-up.
• Follow up on new enquiries, pending leads, and previous client interactions.
• Maintain up-to-date knowledge of clinic services, pricing, packages, and promotional campaigns.
• Coordinate appointments and bookings with the relevant clinic teams.
• Maintain accurate client details, enquiry records, and follow-up activities in the CRM and booking systems.
• Prepare daily reports covering enquiries, follow-ups, bookings, conversions, and individual performance.
• Work towards individual and team sales targets while maintaining a professional client experience.
• Handle client questions and concerns professionally and escalate issues when necessary.

Requirements

• Minimum 2 years of UAE experience in telesales, call center sales, customer service with sales responsibilities, or a similar role.
• Healthcare or wellness industry experience will be an advantage.
• Demonstrated ability to achieve sales targets and convert enquiries into bookings.
• Strong verbal communication, persuasion, and relationship-building skills.
• Good organizational skills and the ability to manage multiple enquiries and follow-ups.
• Familiarity with CRM platforms, booking software, and digital communication channels.
• Fluency in English is required; knowledge of Arabic or other commonly spoken UAE languages is an advantage.

What We Offer

· Build your career with the leading and largest longevity group in the region

· Opportunities for career progression through DNA Health’s Call Center levels as you develop your skills and performance

· Develop your sales and communication skills within the growing longevity and wellness industry

· Be a part of a high-performing team supporting clients across DNA Health’s growing clinic network

If you think you are a good fit, please send your CV/Portfolio to recruitment@dnahealthcorp.com.

Pay: AED1.00 - AED2.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• UAE: 2 years (Required)
• Call centre: 2 years (Required)

Language:

• English (Preferred)

Location:

• Dubai (Required)

Work Location: In person