Call Center Director

Pay & Perks Up Front

- $80,000 - $100,000/year (base salary + bonus opportunities) - Paid Training & Ongoing Coaching - Health Benefits: Medical, dental, vision - 401(k) with Company Match - Paid Time Off & Tuition Reimbursement - Referral Bonus Program - Clear Paths for Growth: Build and develop leadership tiers within the call center - Supportive, High-Energy Team – where your leadership and strategy make a real impact

Job Title: Call Center Director

Location: Rogers Plaza – Wyoming, MI (with occasional meetings in Lowell)

Job Type: Full-Time, In-Office

Are you a proven leader ready to take a thriving call center to the next level?

All-Weather Seal of West Michigan is seeking a Call Center Director to oversee our outbound, inbound, rehash, and scheduling operations. This is a high-impact role for an experienced leader who knows how to develop people, manage metrics, and drive efficiency while fostering a positive, accountable culture.

What You’ll Do as Call Center Director:

- Recruit, hire, develop, and lead call center teams across four divisions. - Manage scheduling and performance metrics to maximize efficiency. - Provide live coaching and professional development for managers and callers. - Forecast budgets and maintain cost-per-lead and departmental marketing cost goals. - Research and implement software to improve call center efficiency. - Manage B2B partnerships related to call center operations. - Build and develop 2nd-tier leadership within the call center.

What We’re Looking For in a Call Center Director:

- Proven experience managing other leaders and overseeing call center operations. - Strong background with tools such as:

• Auto-dialers (Five9)
• CRM systems (i360)
• Lead qualifier tools (Active Prospect)
• Ability to analyze data and make strategic business decisions.

- Critical thinker with strong leadership, accountability, and motivational skills. - Bachelor’s degree preferred, but equivalent experience accepted.

Who We Are

All-Weather Seal of West Michigan has been a trusted name in home improvement for over 45 years, specializing in windows, bath and shower remodeling, and metal roofing. As a family-run company, we believe in doing great work, supporting each other, and giving back to our community.

Ready to Lead with Impact?

If you’re a strong leader who thrives on developing teams, driving results, and making an immediate impact, apply today to become the Call Center Director with All-Weather Seal of West Michigan!