Cabin Crew Performance & Engagement Supervisor
The candidate is expected to support the Assistant Manager, Cabin Crew Performance & Engagement (AMCCPE) in managing cabin crew performance, engagement, and communication activities. This role serves as the primary point of contact for day-to-day cabin crew performance matters, case follow-ups, and crew support. The position contributes to maintaining a motivated, professional, and service-oriented cabin crew community by upholding company standards and values. Key Responsibilities: Monitor and track cabin crew performance, attendance, and conduct, ensuring compliance with company policies and standards Maintain accurate and up-to-date crew performance records, logs, and documentation Assist in conducting performance-related reviews and assessments, including end-of-probation evaluations, performance discussions, and follow-up reviews Support the management and investigation of performance-related cases, including gathering information and preparing documentation and reports Conduct or participate in counselling sessions, providing structured feedback and coaching to crew members Assist in implementing and maintaining performance management frameworks, tools, and processes that ensure fairness, transparency, and consistency Facilitate crew communication by disseminating notices, updates, and engagement information through official communication channels Support the planning, coordination, and execution of crew engagement initiatives, such as recognition programmes, crew forums, and social or wellbeing activities Act as a communication bridge between crew and management, providing feedback and observations to support performance and morale improvement Prepare reports, statistics, and performance summaries for management review Promote a positive and supportive work culture among cabin crew through proactive communication, guidance, and mentoring Ensure all crew-related processes and actions comply with company policies, internal procedures, and legal requirements Requirements: Tertiary education or equivalent; relevant experience in counselling, coaching, or performance management may be considered in lieu of formal qualifications At least 3 years of experience as cabin crew, with a minimum of 2 years in a supervisory or crew management capacity Good understanding of performance management, crew engagement, and HR principles Proven track record or formal qualifications in HR, talent management, or employee relations will be an advantage Experience in counselling, coaching, or handling crew relations is essential Familiar with crew performance management, disciplinary procedures, and engagement initiatives Computer literacy, including Microsoft Office applications (Word, Excel, PowerPoint), is required A good team player with strong interpersonal, communication, and conflict-resolution skills Good command of written and spoken English and Chinese Highly organized, detail-oriented, and able to handle confidential and sensitive information with discretion Able to work independently and under pressure in a dynamic environment
Наблюдалась 2026-09-14, впервые 2026-09-08, источник — Indeed.