Business Travel Team Leader

Your Travel Corporate

Location: Maidstone, Kent IN OFFICE ONLY Hours: Full time, Monday to Friday, 37.5 hours, plus occasional out-of-hours support Salary: Competitive, based on experience

The opportunity

We’re looking for an experienced business travel professional to lead our team of Travel Experts while continuing to look after corporate clients.

This role combines day-to-day team leadership with the travel work you know well. You’ll manage bookings, build client relationships and handle complex itineraries, alongside helping colleagues develop their skills and keeping the team organised and performing well.

You may already be a Team Leader, or you may be a Senior Travel Consultant ready to take the next step in your career. If you’re the person colleagues turn to for help with a difficult booking, a fare query or an unfamiliar routing, we’d like to hear from you.

At Your Travel Corporate, we provide a personal, concierge-style service to businesses travelling around the world. We take time to understand our clients and build lasting relationships through reliable advice, attention to detail and taking ownership of their travel.

What you’ll be doing:

• Overseeing the team’s daily workload, making sure enquiries, urgent requests and ticketing deadlines are managed effectively.
• Being the first point of support for colleagues dealing with complex bookings, fare queries, reissues and airline issues.
• Coaching and supporting Travel Experts, sharing your knowledge and helping them become more confident and independent.
• Giving clear feedback, recognising good work and addressing service or performance issues promptly.
• Keeping oversight of shared inboxes, GDS queues, handovers and team cover so that clients receive a consistent service.
• Working closely with the directors to improve processes, maintain standards and plan for the team’s needs with our HR manager as the business grows.

Looking after clients

• Assisting with the team's corporate clients' travel arrangements across flights, hotels, rail and ancillary services.
• Handling complex international itineraries, ticketing, changes, reissues and refunds with confidence.
• Building strong relationships with travel bookers and travellers, understanding their preferences, policies and business needs.
• Taking ownership of client queries, escalations and travel disruption, keeping people informed and finding practical solutions.
• Maintaining accurate booking records and delivering suitable travel options with sound commercial judgement.

What we’re looking for

• At least five years’ experience in business travel , with a strong track record of managing corporate clients and complex bookings.
• Extensive practical GDS experience. Travelport/Galileo is preferred, although experienced Amadeus or Sabre users will also be considered.
• Excellent airline and fares knowledge , including international routes, fare rules, ticketing conditions, exchanges, reissues and refunds.
• The ability to manage bookings independently and explain technical matters clearly to colleagues and clients.
• An approachable, confident manner, with the willingness to make decisions, give constructive feedback and take responsibility.
• Strong organisation and prioritisation skills, with the ability to balance your own client work and the needs of the team.
• Commercial awareness and an understanding of how to deliver excellent service while protecting booking profitability.
• A calm, practical approach when plans change or the pressure increases.

Previous management experience is welcome but is not essential. We’re equally interested in an experienced consultant who has supported colleagues, taken responsibility within a team and is ready to move into their first leadership role.

What you’ll get in return

• A leadership role where you can use your travel expertise and have a say in how the team works.
• The opportunity to work closely with the directors of an independent, growing business.
• An experienced, supportive team.
• 31 days’ annual leave, including bank holidays, increasing with service.
• Vitality life insurance after probation.
• An Employee Assistance Programme and wellbeing support.
• A refer-a-friend bonus scheme.
• Regular team events.

Interested?

Apply with your CV and a short note about your experience and why this role appeals to you. If you’re looking for your first Team Leader position, tell us how you’ve helped colleagues or taken on additional responsibility in your current role.

Pay: £35,000.00-£60,000.00 per year

Benefits:

• Casual dress

Work Location: In person