Business Systems Support Analyst
# Business Systems Support Analyst **NCC Group** · Manila · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Description As an Application Support Analyst, you will play a crucial role in ensuring smooth operations and user satisfaction by providing timely and effective support for our global business applications. Your primary focus will be on Salesforce and Workday, but you may also work with other bespoke applications. Key Responsibilities - User Support: - Work with tools provided to deliver user support for bespoke business applications. - Respond to queries and challenges from end-users, ensuring timely resolution. - Maintain a high level of customer service and adhere to agreed Service Level Agreements (SLAs) - Compile ticket status reports for business stakeholders. - Knowledge Base Management: o - Create and maintain knowledge base articles in the helpdesk tool. - These articles will aid in swift resolution of future support requests. - Ensure alignment with the IT service model and delivery against agreed SLAs. - Issue Investigation and Documentation: - Investigate, analyse, and document reported defects. o This may involve using SQL select statements to query databases. - Offer suggestions for resolution. - Support the documentation of incident reports during major incidents. - Automation and Process Improvement: o - Identify opportunities to automate processes within the customer service function. - Make appropriate suggestions to your line manager. - Collaborate with technical teams and customers to resolve technical issues. - Escalation and Change Requests: - Escalate system change requests to the Product Support team for evaluation. - Escalate data-related issues to the appropriate teams. · - Reporting and Data Distribution: - Use provided scheduler tools to create scheduled tasks for report distribution. - Run audit reports for users and interrogate the database when necessary. - Travel and Other Duties: - Assist with system implementations and training. - Undertake other duties as directed by the Line Manager. Skills, Knowledge & Expertise Minimum Requirements: - Analytical mindset with the ability to resolve complex problems. - Takes accountability and ownership of technical issues - User-focused, with the ability to interact with users and champion their needs. - Effective communication of business change and processes. - Confidence in communicating complex technical issues to various audiences. - Strong interpersonal skills, with a proven ability to maintain positive relationships and effective communication with various teams around the business Desirable Requirements: - SQL querying skills (desirable). - Basic JavaScript expressions (desirable). - Application bug diagnostics (desirable), including log analysis. About NCC Group We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe. With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face. We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security. Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide. We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. To ensure a fair and consistent assessment process, candidates must not use AI tools to generate, suggest, coach or provide responses during live or recorded interviews unless this has been approved in advance, by the hiring team. For more information please read our AI in Hiring - Candidate Policy. If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Notice. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Indeed.