Business Systems Digital Operations Specialist

The successful candidate will combine strong manufacturing-systems capability with practical IT support and digital/web skills. The role is central to maintaining reliable business data, supporting users, improving processes and keeping Monitran’s digital operations moving.

The role requires substantial practical knowledge of MRPeasy or directly comparable manufacturing MRP/ERP systems, with the ability to become the internal day-to-day systems lead. Priority responsibilities include:

• Administer MRPeasy configuration, user access and day-to-day system integrity.
• Maintain and validate master data, products, items, BOMs, routings and related manufacturing structures in collaboration with the accountable business functions.
• Support production planning, inventory, procurement, sales/order, warehouse and dispatch users through correct system use and issue resolution.
• Test system changes, updates and process changes before controlled adoption.
• Support data migration, validation, data-accuracy audits and correction of system-data issues.
• Create clear user guides, procedures and training material and provide practical MRPeasy user training.
• Produce operational reports, dashboards and KPI information and help identify process-automation opportunities.
• Log, investigate, escalate and follow through system issues, maintaining clear records and user communication.

Core Responsibilities

Business Systems & Data

• Administer MRP and warehouse-related systems and maintain their data structures.
• Create, modify and disable system user accounts in line with authorised requests.
• Support new-product system setup and cross-functional data readiness.
• Perform regular data-integrity checks and support corrective actions.
• Document system processes, controls and operating procedures.

IT Support & Technology Deployment

• Provide first-line IT support for common user, software, access, printer, device and connectivity issues, escalating specialist issues to the external IT provider when appropriate.
• Install, configure and deploy approved PCs, laptops, tablets, PDAs, barcode scanners, printers and other business technology.
• Support user setup, software installation, updates, peripheral configuration and basic troubleshooting.
• Maintain an accurate record of deployed business devices and support secure, controlled introduction of new technology.
• Support cyber-security awareness and good user practice; follow company IT/security controls and escalation routes.

Website Development, Design & Digital Content

• Maintain and improve company website content, product information, images and downloadable digital assets.
• Provide practical web-development capability for approved website improvements, landing pages, forms and content presentation.
• Apply sound web-design principles including responsive layout, accessibility, usability and consistent brand presentation.
• Prepare, optimise and organise product photography, graphics and digital files for web and internal use.
• Work with relevant commercial and engineering stakeholders to ensure published product information is accurate and approved.

Digital Improvement & Automation

• Identify practical opportunities to automate repetitive work and improve information flow.
• Support digital-transformation projects and integration of new software, hardware and operational technologies.
• Evaluate new technology against operational need, user impact, supportability and business value.
• Support barcode, scanning, dispatch and mobile-device processes across Operations.

User Support, Training & Collaboration

• Act as an approachable first point of contact for business-system and technology support.
• Train and coach users on MRPeasy, devices and approved digital tools.
• Translate technical issues into clear actions and communicate progress to operational and office teams.
• Work cross-functionally with Operations, Assembly, Manufacturing Engineering, Engineering, Quality, Warehouse & Procurement, Dispatch, Finance and HR within the defined RACI.

Desirable Experience

· Manufacturing SME environment.

· Barcode/PDA/scanner workflows and warehouse/dispatch technology.

· Data migration or ERP implementation/recovery projects.

· Power BI, Power Automate or similar reporting/automation tools.

· Microsoft 365 administration/support exposure.

· Basic understanding of cyber-security, backups, access control and IT asset management.

· Image editing, photography or Adobe/Canva-style digital design tools.

Pay: Up to £36,000.00 per year

Benefits:

• On-site parking

Work Location: In person