Business Systems Analyst (BSA) – CIAM

Job Overview

We are looking for a Business Systems Analyst (BSA) with 5 to 7 years of experience and strong expertise in Customer Identity and Access Management (CIAM) . The ideal candidate will have a strong technical background and experience translating business requirements into product-driven system specifications, user stories, acceptance criteria, and solution designs.

Key Responsibilities

• Translate business requirements into detailed system specifications, BDD user stories, acceptance criteria, and UML diagrams.
• Partner with business, product, architecture, and development teams to drive requirements and solution design.
• Lead and participate in user story grooming and mapping sessions.
• Contribute to Proof of Concept (PoC) initiatives and solution design activities.
• Support domain-driven and event-driven solution development.
• Analyze and document database entities, relationships, constraints, partitions, and data requirements.
• Participate in designing resilient, scalable, and highly available services.
• Support continuous improvement and knowledge-sharing initiatives.

Required Skills & Experience

• Bachelor's or higher degree in Computer Science, Software Engineering, or a related technology field.
• Strong hands-on Business Systems Analysis and software development experience.
• Exceptional knowledge of Customer Identity and Access Management (CIAM) .
• Experience with Ping/ForgeRock application stacks, including:
• PingFederate
• ForgeRock Authorization
• ForgeRock Intelligent Access
• PingIDM Lifecycle & Relationship Management
• PingIDM Identity Workflow
• PingDS Directory Server
• PingGateway / Edge Security
• Strong experience with Jira and Confluence .
• Experience with Kafka or similar message-driven platforms.
• Strong database knowledge and ability to translate business requirements into database structures.
• Understanding of REST APIs and microservices.
• Knowledge of Domain-Driven Design and Hexagonal Architecture.
• Familiarity with Reactive Principles, Bounded Context, and Actor Model.
• Experience with Dynatrace or similar application monitoring platforms.
• Knowledge of Apache Camel for batch/file-based integration solutions.
• Familiarity with Autosys for process scheduling.
• Experience with TIBCO file transmission processes.
• Knowledge of Telemetry and OpenTelemetry frameworks.
• Understanding of the Circuit Breaker design pattern.
• Familiarity with DevOps practices, CI/CD, Jenkins, and test automation.
• Experience with log management tools such as Splunk .

Preferred Attributes

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work effectively with cross-functional teams.
• Strong ownership mindset and willingness to take initiative.
• Continuous learning mindset with a focus on knowledge sharing.
• Ability to contribute to enterprise product vision and meaningful technical change.

Pay: $40.00-$45.00 per hour

Work Location: Hybrid remote in Toronto, ON (Toronto District)