Business Systems Analyst

Company Description SoftNice is an award-winning global technology company specialized in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey.

Job Description Title: Business Systems Analyst Location: McLean, VA

Responsibilities Include

• Responsible for acting as the primary interface between a specific business/functional area and their IT partners.
• Identify business unit requirements, create project and process specifications, facilitate testing, coordinate with project teams and ensure that projects are delivered on-time and within budget.
• Identify process improvements and implement
• Provide resolution to an extensive range of complicated problems.
• Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines

Required Skills and Knowledge:

• 10+ years of writing requirements
• Knowledge of Mortgage Industry
• Strong verbal and written communication skills
• CBAP is a plus
• Knowledge of Pricing and/or Selling systems is a plus
• Strong project coordination and change management experience
• Experience with project and enhancement lifecycles such as SDLC
• Strong interpersonal skills with the ability to build effective working relationships with business areas and corporate partners
• Strong critical thinking and analytical skills
• Effective organization skills with attention to detail
• Strong customer service skills
• Experience working with resources in a matrix environment
• Work independently and effectively with staff at all levels and from multiple divisions
• Ability to manage multiple priorities and deadlines
• Advanced Knowledge in SQL Writing is required
• Strong analyst background in data-oriented applications
• Experience with IBM DOORS Tool for documenting requirements, Microsoft Visio

Qualifications Bachelors