Business Process Improvement Analyst for Mail Management
# Business Process Improvement Analyst for Mail Management **IJM Associates, LLC.** · McLean, VA 22102 · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Position Summary We are seeking a technically proficient Business Process Improvement Analyst to support the operations and modernization of a federal Mail Management Program. The successful candidate will evaluate existing business processes, identify opportunities for improvement, apply technology to streamline workflows, and develop dashboards, management reports, Standard Operating Procedures (SOPs), and other program documentation. The ideal candidate has experience in business process improvement, data analysis, reporting, and technology-driven modernization, along with working knowledge of mail management and postal operations. This position requires strong analytical and problem-solving skills, technical proficiency, attention to detail, and the ability to independently manage assignments through completion. Key Responsibilities Business Process Improvement and Modernization - Evaluate existing mail management workflows, processes, and operational practices to identify improvement opportunities. - Recommend and support modernization initiatives that improve efficiency, accuracy, reporting, and program oversight. - Identify opportunities to automate manual processes and apply technology to improve operations. - Gather business requirements, document workflows, and develop process maps. - Support implementation and evaluation of approved process and technology improvements. Data Analysis, Dashboards, and Reporting - Collect, validate, and analyze postal operational and financial data. - Design, develop, and maintain dashboards, spreadsheets, charts, and management reports. - Analyze postal expenses, mail volumes, service utilization, and operational trends. - Identify discrepancies, performance gaps, and opportunities for cost savings or operational improvements. - Develop reporting tools and performance measures to support management decision-making. SOP Development and Program Documentation - Develop, update, and maintain SOPs, desk guides, process maps, and operational procedures. - Translate business processes and requirements into clear, practical documentation. - Standardize procedures to support consistent program operations. - Develop training materials, job aids, and customer communications. Mail Management Program Support - Support postal operations, assessments, customer inquiries, and vendor coordination. - Analyze Mail Security Plan responses and prepare findings and reports. - Research operational issues and recommend corrective actions. - Support program meetings, track action items, and prepare management updates. Required Qualifications - 3–5 years of experience in business analysis, process improvement, operations analysis, or a related field. - Experience evaluating business processes and implementing operational improvements. - Demonstrated ability to apply technology to streamline workflows and improve business operations. - Experience developing SOPs, process maps, procedures, and business documentation. - Experience designing and building dashboards, developing reports, and analyzing operational data. - Strong Microsoft Excel skills and experience with reporting or data visualization tools. - Working knowledge of mail management, postal operations, mailing services, or related shipping operations. - Strong analytical, problem-solving, organizational, and communication skills. - Ability to independently manage multiple assignments and meet deadlines. - Ability to obtain and maintain a U.S. Government security clearance as required for the position. Preferred Qualifications - Experience supporting federal government programs. - Experience with Microsoft Power BI, SharePoint, Power Automate, or similar technologies. - Experience supporting business modernization or digital transformation initiatives. - Familiarity with USPS, FedEx, UPS, or other postal and shipping service providers. - Experience with mail management systems, postal expenses, or Mail Security Plans. - Familiarity with federal Records and Information Management (RIM) requirements. Pay: $75,000.00 - $85,000.00 per year Work Location: Hybrid remote in McLean, VA 22102
Наблюдалась 2026-10-15, впервые 2026-10-09, источник — Indeed.