Business Process Analyst (Process Excellence | US Hours)
# Business Process Analyst (Process Excellence | US Hours) **Health Carousel Global Services, Inc.** · Ortigas · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Job title: Business Process Analyst (Process Excellence | US Hours) - Company: Health Carousel Global Services, Inc. (HCGSI) - Location: Ortigas Center, Pasig City - Employment type: Full-time - Schedule: Night shift (US Eastern business hours) ABOUT THE ROLE HCGSI is building a new Process Excellence team, and we're looking for a Business Process Analyst to help it grow. You will produce the analysis, documentation and measures that carry our improvement work, and build real understanding of the business areas assigned to you, not just record what people say. You'll work with AI tools by default, while staying personally accountable for accuracy and understanding. This role supports improvement work requested by our US-based client across different business areas. You won't be tied to one function. One quarter you may work on credentialing, the next on finance or contracting. With structured coaching, you'll grow into independently owning process discovery and design. This is a professional-track role. You grow by building expertise, without needing to manage a team. WHAT YOU'LL DO Analysis and documentation - Take an active part in walkthroughs, interviews, and design sessions, asking the second and third question rather than writing down the first answer - Reconcile conflicting accounts instead of recording the most confident one, and flag contradictions early - Map current processes and draft improved future-state processes, with guidance from senior team members - Write process documentation to standard, including steps, controls, responsibilities, exception paths, user instructions, and knowledge articles - Support root-cause analysis, data pulls, and hypothesis testing, and bring at least one researched external reference point to each redesign AI-assisted work - Use AI tools for transcript analysis, document comparison, gap identification, and first drafts, then verify, correct, and own the output. Nothing goes out unreviewed. - Explain your assigned areas without help: the constraints, the exceptions, and why each step exists - Help assess which tasks can be supported or automated by AI, and document the reasoning - Build and maintain test cases for deployed solutions, monitor results, review flagged exceptions, and keep an audit trail Process library and measures - Document work at task level so it can be transferred to another team or provider without rewriting - Report process measures using their defined calculation method, data source, and measurement period - Maintain the process library, including version control, review dates, ownership records, and completeness tracking - Keep knowledge content, project records, and evidence of completion up to date Learning the business - Build knowledge of the business model, client and partner obligations, regulatory requirements, systems, and operating teams - Take on whatever the result requires, from drafting communications and building templates to testing a workflow end to end - Treat a working process as the real deliverable. Accurate documentation of a process nobody can follow isn't finished work. What we're looking for - Graduate of a four-year course in business, management information systems, industrial engineering, or a related field - At least 2 years of experience in business analysis, process engineering, quality, automation, or consulting - Hands-on experience using AI tools at work. You can explain how you use them, what they do well, and a time you caught them being wrong. - Strong written English, with the ability to turn conflicting information into a clear, accurate document - Process mapping skills, plus advanced spreadsheet and presentation skills - Willing to work US hours on a permanent basis Nice to have - Data analytics and visualization skills - Lean Six Sigma (Yellow or Green Belt), or business analysis training - Experience with work management platforms, SharePoint, or Copilot - Background in shared services, BPO, or consulting - Exposure to healthcare, staffing, or immigration processing Work schedule - Monday to Friday, 8:00 a.m. to 5:00 p.m. US Eastern Time (night shift in the Philippines) - Philippine hours shift by one hour when US daylight-saving time starts or ends - Follows the US holiday calendar Compensation and benefits - Basic monthly salary: ₱56,000 to ₱78,000, depending on qualifications - 20% night-shift differential - HMO coverage with 1 dependent - Group life insurance - Transportation and communication allowances - Clothing and birthday allowances - Vacation, sick, birthday, and bereavement leave - 13th-month pay and government-mandated benefits - Coaching and a clear growth path within the Process Excellence team Why you'll love working here At HCGSI, we believe people do their best work when they feel supported. Our team lives by four core values: Teamwork, Integrity, Excellence, and Service. - A supportive, people-first workplace. We inspire, develop, and support one another, and our leaders take time to coach and listen. - Learn from experienced mentors. You'll be coached by senior process and AI professionals who want to see you grow. - A clear path forward. Build your skills step by step, from documenting processes to owning redesign work on your own. - Hands-on with AI. Use modern AI tools every day and learn how to use them responsibly. - Care beyond work. Wellness programs and team celebrations show we value the whole person. - Be part of something new. Join a brand-new team and help shape how it works from day one. If you're curious, love clear writing, and want to grow with people who genuinely care, we'd love to hear from you. Pay: Php56,000.00 - Php78,000.00 per month Benefits: - Additional leave - Company events - Health insurance - Life insurance - Pay raise - Promotion to permanent employee - Work from home Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-06, источник — Indeed.