Business Platform Administrator
# Business Platform Administrator **IT Group Pte Ltd** · Quezon City · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role MAIN PURPOSE OF THE JOB Ensure the reliability, scalability, and continuous optimization of ITG-PH’s internal business platforms — including ERP, CRM, Project Management, System Integration and other enterprise applications — so that the systems underpinning performance management, data-driven decision-making, and process excellence are always available, governed, and improving. The Business Platform Administrator is the operational backbone of the AI, Automation & Business Platform unit : the role administers and hardens the platform layer on which Business Analytics & Insights, Data Governance, and AI/automation initiatives all depend. This position is accountable for platform uptime and SLA compliance, for the integrity and timeliness of the data feeds that flow from transactional systems into BI dashboards, and for the disciplined configuration, documentation, and access control that allow ITG-PH to pass internal and ISO-ISMS/QMS audits without finding. Working closely with the AI Developer/Engineer, Data Governance, Business Analytics & Insights, the Technology/ICT team, and platform vendors, the Business Platform Administrator translates business requirements into secure, supportable system configurations, enables automation to be deployed on a stable foundation, and drives internal adoption of the very platforms ITG-PH brings to market. Key responsibilities Business Platform Administration & Reliability - Administer, configure, monitor, and maintain ITG-PH’s internal business platforms (ERP, CRM, Project Management, and related enterprise applications) to sustain 90%+ uptime and SLA compliance. - Perform scheduled system health checks, version upgrades, patching, and preventive maintenance windows with documented rollback plans to prevent business disruption. - Serve as the first point of escalation for platform incidents affecting operations, SIO reporting, and management decision-making; conduct root-cause analysis and implement preventive fixes for recurring issues. - Maintain a complete and current record of system configurations, customizations, licences, user access rights, and change history for audit and compliance purposes. - Coordinate with the Technology/ICT team, technology principals, and external vendors to resolve technical issues and escalate defects through vendor support channels. Platform Enhancement, Integration & Project Delivery - Translate business requirements into platform configurations, workflows, customized approvals, dashboards, and scripts without compromising upgradeability or supportability. - Ensure business platforms are correctly integrated so that data flows accurately between systems (e.g., ERP to BI dashboards, CRM to project and billing modules) via APIs and integration middleware. - Initiate and manage internal platform projects — new module roll-outs, enhancements, and migrations — through requirements, build, user acceptance testing (UAT), go-live, and post-implementation review. - Partner with the AI Developer/Engineer to make platforms automation-ready, exposing the APIs, event triggers, and clean data structures that AI and non-AI automation solutions depend on. - Assess new system tools from ITG-PH’s own solutions portfolio for internal deployment, and feed observations from internal use back to the Head of SIO to strengthen the IT solutions intelligence function. - Designing, Creating, and Deploying scripts/workflows in the systems – dashboards, approvals, and processes Data Pipeline & Reporting Infrastructure Support - Ensure the data pipelines feeding BI dashboards run on schedule and that source data is complete, timely, and accurate. - Coordinate with Business Analytics & Insights so that report data sources remain clean, consistent, and available ahead of reporting cadence. - Maintain the underlying data infrastructure — connections, extracts, staging tables, and refresh jobs — that supports all operational and management reports. - Investigate and resolve data discrepancies or platform failures affecting management reports, with documented root cause and corrective action. Governance, Access Control & Compliance - Work with Data Governance to ensure all business platforms comply with ITG-PH’s data governance framework, master data standards, and access control policies. - Implement and enforce role-based user access rights, segregation of duties, data entry standards, and system-level data quality controls. - Apply data privacy and information security requirements (RA 10173 Data Privacy Act, ISO/IEC 27001 ISMS, ISO 9001 QMS) to platform configuration, user provisioning, and change management. - Support biannual compliance audits by producing configuration baselines, access logs, and change evidence, targeting zero major findings. User Enablement & Continuous Improvement - Act as the primary support resource for business unit users of ITG-PH’s internal platforms, resolving raised issues within agreed SLA timelines. - Conduct user training and orientation for new features and modules to drive adoption and correct usage across departments. - Maintain system user manuals, administrator runbooks, and knowledge base articles, updating them with every major configuration change or feature deployment. - Identify opportunities to simplify, standardize, or automate existing processes using available platform capability, and recommend them for prioritization. - Track platform utilization and licence consumption, and recommend rationalization to control cost and improve return on platform investment. KEY PERFORMANCE INDICATORS - 90% uptime and SLA compliance across all managed business platforms. - 100% on-time availability of data feeds supporting BI reports. - Support at least 2 automation deployments per year that reduce manual workload by 20%. - 95% of user-raised platform issues resolved within agreed response and resolution times. - Zero critical data integrity failures in platforms feeding management dashboards. - Zero major findings in biannual system compliance audits. KEY REQUIREMENTS Qualification Requirements - Minimum: Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a closely related field. - Preferred: Post-graduate study or formal specialization in enterprise systems, data engineering, or business analytics. Relevant Certifications (preferred; any of the following but priority on ERP solutions) - ERP: Oracle NetSuite Certified Administrator, SAP Certified Associate, or Microsoft Certified: Dynamics 365. - CRM / Platform: Zoho CRM Administrator, Salesforce Administrator, or Microsoft Dynamics 365 CRM. - Service Management: ITIL 4 Foundation. - Cloud & Data: Microsoft Azure / AWS / Google Cloud associate-level certification, or Google Cloud BigQuery / data engineering credential. - Security and Governance: ISO/IEC 27001 Lead Implementer or Certified Information Privacy Professional (CIPP) or equivalent. Experience - Years of Experience: 3–5 years in business systems or platform administration, ERP/CRM/PM support, or IT operations; 5+ years for senior appointment. - Platform Experience: Hands-on administration of at least one major ERP, CRM, or Project Management platform, including configuration and integration work. - Domain Experience: Experience in an IT solutions, systems integration, managed services, or technology distribution environment is an advantage. Competency Requirements Technical Skills - ERP systems administration (Oracle NetSuite, SAP, Microsoft Dynamics, or equivalent). - CRM and Project Management platform administration (Zoho CRM/Projects, Salesforce, Microsoft Dynamics CRM, or equivalent). - Database and query fundamentals (SQL, BigQuery), data integration and ETL/ELT basics. - Systems integration and API connectivity (REST/SOAP, webhooks, integration middleware, iPaaS). - Scripting and low-code configuration for workflows, approvals, dashboards, and integrations. - Business process mapping, requirements documentation, and configuration management. - IT service management principles (ITIL), incident, problem, and change management. - Data privacy and information security fundamentals (RA 10173, ISO/IEC 27001). - Working familiarity with BI tools and how transactional data is consumed downstream. Pay: From Php50,000.00 per month Benefits: - Free parking - Health insurance - Life insurance - On-site parking - Work from home Education: - Bachelor's (Required) Experience: - Business Platform: 3 years (Required) - ERP systems: 3 years (Required) Work Location: In person
Наблюдалась 2026-10-19, впервые 2026-10-12, источник — Indeed.