Business Operations Manager
Job Summary The Operations Manager is responsible for the day-to-day administrative, financial, customer service, and office operations This individual serves as the Owner's primary operational partner, ensuring that the office runs efficiently, financial information is current and accurate, customers receive timely and professional service, and day-to-day issues are resolved without unnecessarily escalating them to the Owner. The Operations Manager will directly supervise the bookkeeper and administrative/customer service functions and work closely with the General Supervisor and field leadership. A key purpose of the position is to create structure and accountability so the Owner can focus on leadership, customers, and business growth rather than daily administrative issues. This aligns with the previously established objective of moving routine execution away from the Owner and creating a more organized, accountable operation. Responsibilities Administrative & Office Management Take responsibility for the effective day-to-day operation of the company office. Manage administrative staff, office processes, scheduling, documentation, and related activities. Establish clear procedures and accountability for administrative functions. Ensure contracts, permits, employee documentation, project records, and other company information are properly maintained. Coordinate between office personnel, field management, vendors, customers, and the Owner. Identify administrative inefficiencies and implement practical improvements. Take the initiative to resolve routine issues, conflicts, and operational problems on behalf of the Owner. Ensure important matters are followed through to completion rather than simply passed from one person to another. Financial Management & Bookkeeping Oversight The Operations Manager is responsible for ensuring the Company's financial administration is current, accurate, and completed on schedule . The Company's bookkeeper will report to the Operations Manager. Responsibilities include: Ensure the books of account remain current and properly maintained. Oversee accounts payable and accounts receivable (AP/AR) . Ensure vendors are paid accurately and on time while maintaining appropriate cash-management controls. Oversee invoicing and collections and follow up on outstanding receivables. Coordinate and oversee payroll processing. Ensure bank and credit-card reconciliations are completed on schedule. Oversee accurate and timely job costing . Ensure costs, labor, materials, and other expenses are properly assigned to projects. Work with field management to investigate job-cost variances or missing information. Establish a disciplined monthly financial close process. Provide the CEO with timely and accurate financial reporting , including profitability, cash flow, receivables, payables, and other meaningful management information. Work with the Company's accountant, bookkeeper, payroll providers, and other financial professionals as required. Customer Service & Client Communication Take ownership of the Company's overall customer service function .Team Communication & Leadership Create a clear communication bridge between the Owner, office staff, General Supervisor, bookkeeper, field leadership, customers, and vendors . Hold regular office and administrative team meetings. Establish clear responsibilities, deadlines, and accountability. Develop a culture based on professionalism, responsiveness, teamwork, and problem-solving. Address employee issues and conflicts promptly and appropriately. Ensure critical issues reach the Owner early, together with the facts and a recommended course of action. Recruit, onboard, train, evaluate, and develop administrative and customer service personnel as required. Systems & Operational Controls Become proficient with Aspire or other Company-selected business management software. Ensure the system is effectively used for job costing, scheduling coordination, billing, financial information, reporting, and operational tracking. Eliminate unnecessary spreadsheets, duplicate data entry, and disconnected administrative processes where practical. Establish dashboards and reports that provide management with visibility into financial and operational performance. Continuously evaluate systems and processes for opportunities to improve efficiency and accuracy. Ensure customer inquiries, complaints, requests, and concerns are acknowledged and resolved promptly and professionally. Establish standards for response times, follow-up, and escalation. Serve as a senior point of contact when customer issues cannot be resolved at the staff level. Coordinate with the General Supervisor and field teams when customer concerns involve project execution. Ensure customers receive appropriate updates regarding schedules, billing, project status, and outstanding issues. Monitor recurring customer concerns and identify operational improvements that can prevent future problems. Protect and strengthen customer relationships and the Bennett Landscape reputation. Join us as a Business Operations Manager to drive impactful change across our organization! Your leadership will be instrumental in shaping our future success while fostering an environment of innovation, efficiency, and growth. Pay: $50,000.00 - $75,000.00 per year Benefits: Health insurance Paid time off Application Question(s): Tell us about a business or office operation you have personally managed. How many employees were involved, and what were you accountable for? What accounting, ERP, scheduling, or project-management systems have you used? How quickly could you become proficient in Aspire? How comfortable are you with job costing? Give us an example of how you identified that a project was losing money or running over budget and what you did about it. Education: Bachelor's (Required) Language: Spanish (Required) Location: Harbor City, CA 90710 (Preferred) Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-11, источник — Indeed.