Business Operation Lead (PMO)

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Please find out more about what we do here: www.ptsmn.co.id

What You Will Do

• Monitor and control project performance, financials, governance, and operational KPIs across business units.
• Manage end-to-end project dismantling and closure processes, from customer termination, network/site deactivation, asset recovery, warehouse management, to asset write-off.
• Conduct project closing activities in SAP and ensure compliance with project governance, authority levels, and company policies.
• Monitor project aging, project status, PR/PO progress, committed costs, billing, and asset-related activities.
• Perform data reconciliation and analysis across SAP, Salesforce, FIMS, STARS, and other business systems to ensure data accuracy and integrity.
• Prepare periodic management reports, dashboards, project performance analysis, and operational improvement recommendations.
• Coordinate with cross-functional stakeholders including Sales, Operations, Logistics, Finance, Accounting, and Technology teams to drive project execution and issue resolution.
• Lead issue escalation, project follow-up, and continuous improvement initiatives to ensure timely project completion and business objectives achievement.
• Support strategic and special projects, system implementation, migration initiatives, and business process enhancements.

What You Will Need:

• Bachelor's Degree in Computer Science, Engineering, Information Systems, Business Management, or related disciplines.
• Minimum 5-9 years of experience in Project Management, PMO, Service Delivery, Business Operations, or Program Management, preferably in the Telecommunications or ISP industry.
• Strong understanding of project lifecycle management, including Planning, Execution, Monitoring & Controlling, and Project Closure.
• Proficient in SAP (Project System/PS and Plant Maintenance/PM modules), especially Project Definition, WBS, TECO, project closing, committed cost, billing, and asset management processes.
• Experienced in using CRM and business platforms such as Salesforce, FIMS, Axapta, SAP HANA, and related project management tools.
• Strong capability in project monitoring & control, data reconciliation, project cancellation/dismantling management, and reporting.
• Excellent analytical, problem-solving, stakeholder management, and cross-functional coordination skills.
• Strong communication, leadership, negotiation, prioritization, and organizational abilities with high attention to detail.
• Proficient in Microsoft Office and dashboard/reporting tools; experience with Sigma or similar analytics platforms is an advantage.
• PMP Certification or equivalent Project Management certification will be an advantage.

What We Offer:

• You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.
• You will be part of a fast-growing team that strives to deliver client satisfaction.
• Competitive benefit and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.