Business Office Clerk | PRN | Klein Center

Minimum Hiring Wage:

From $17.17 per hour

Job Details:

Scheduled Hours: 8:30am-5:00pm

Job Description:

A Brief Overview

Performs a variety of clerical functions and tasks related to the business and staffing offices within long term care.

What you will do

• Answer telephones, and direct calls to appropriate staff.
• Collect, sort, distribute, or prepare mail, messages, or deliveries.
• Compile reports, and correspondence.
• Enter appropriate information in EMR
• File and maintain records.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Hear and resolve complaints from customers or direct them to the appropriate person to handle their concern.
• Operate office equipment such as fax machine and copier.
• Perform business office functions and administrative support tasks.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Prepare and process insurance claims for long term care insurance companies.
• Prepare and process social security checks for all ICF residents.
• Process and prepare memos, correspondence or other documents.
• Process and prepare paperwork for ICF/SNF admissions and discharges, enter information into EHR.
• Provide information about services provided via tours, phone calls, email.
• Receive and route messages and documents such as incoming faxes to appropriate staff.
• Regular and reliable attendance.
• Create, manage, and balance resident trust accounts.
• Develop, assist with staffing schedules as needed.
• Assist with LTC stores, to include ordering, delivery, stocking, as needed.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required
• Medical Terminology Preferred
• Computer classes/Microsoft Suite experience (e.g., Word, Excel, PowerPoint, and Outlook) Preferred
• previous experience in the medical field Preferred
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Actively looking for ways to help people.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Adjusting actions in relation to others' actions.
• Communicating effectively in writing as appropriate for the needs of the audience.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to speak clearly so others can understand you.
• The ability to identify and understand the speech of another person.
• The ability to read and understand information and ideas presented in writing.

Qualifications:

May assist with other Klein Center duties as assigned, per department needs.