Business Analyst (Supply Chain Systems & Decision Intelligence)
# Business Analyst (Supply Chain Systems & Decision Intelligence) **Century Distribution Systems (Hong Kong) Limited** · Hong Kong · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role About the Role We are looking for a Business Analyst who thinks from first principles , challenges assumptions, and enjoys solving complex operational problems. This role is not simply about gathering requirements or documenting processes. It is about understanding how supply chain operations truly work, how decisions are made, where operational friction exists, and how better systems can create better outcomes. You will work at the intersection of: Supply chain operations Routing and planning Operational decision-making Product thinking Process improvement Automation and AI Data and business intelligence We are not looking for analysts who simply document what users ask for. We are looking for analysts who can: Observe how work is done Understand why decisions are made Identify root causes Challenge assumptions constructively Translate operational knowledge into scalable system capabilities Whether the challenge involves routing freight, allocating carrier capacity, handling exceptions, improving visibility, coordinating shipments, or designing operational workspaces, the goal remains the same: Help build systems that enable better decisions and better operational outcomes. The Kind of Problems You Will Work On Operational Workspaces & Visibility Help design systems that allow operations teams to understand and manage the complete operational picture. Connect shipments, bookings, containers, schedules, documents, customer instructions, exceptions, and operational knowledge into coherent workflows. Understand how operators coordinate work and identify opportunities to improve visibility and efficiency. Routing, Planning & Allocation Analyze how routing decisions are made across customers, carriers, schedules, allocations, and operational constraints. Help define decision logic for routing recommendations, carrier selection, allocation management, and exception handling. Translate customer SOPs, routing rules, carrier priorities, allocation commitments, and business constraints into scalable solution designs. Support initiatives involving routing automation, planning optimization, and decision-support systems. Process Improvement & Automation Study operational processes and identify bottlenecks, workarounds, manual effort, and sources of complexity. Recommend improvements that simplify workflows while maintaining business effectiveness. Help design automation capabilities that reduce repetitive work and allow operators to focus on higher-value decision-making. Product & Solution Design Work closely with product owners, engineers, and operations teams to shape new features and capabilities. Define business requirements, workflows, business rules, user journeys, acceptance criteria, and solution behavior. Ensure solutions remain practical, scalable, and aligned with operational realities. What We Value We care more about how you think than how many methodologies or tools you know. We value people who: Think from first principles. Seek to understand root causes rather than symptoms. Ask thoughtful questions and challenge assumptions. Enjoy understanding complex systems, workflows, and operational behavior. Balance analytical thinking with practical execution. Can simplify complexity without losing important business requirements. Care about business outcomes, not just project completion. Earn trust through ownership, reliability, and clear communication. Maintain high standards in analysis, documentation, testing, and delivery. Stay curious and continuously learn. Key Responsibilities Understand the Business Learn how global supply chain operations function in practice. Work closely with operations teams, customer service, planners, managers, and customers. Understand booking processes, routing decisions, allocation management, scheduling, exception handling, and operational coordination. Identify pain points, inefficiencies, risks, and opportunities for improvement. Analyze & Design Solutions Translate business challenges into clear solution concepts. Create process maps, system flows, user journeys, business rules, and functional requirements. Define how systems should behave in normal and exception scenarios. Support solution design discussions and evaluate trade-offs between business needs and system complexity. Support Product Delivery Manage requirements throughout the delivery lifecycle. Work closely with engineering teams during analysis, development, testing, and rollout. Clarify requirements, answer questions, and ensure business intent remains clear. Support release planning, rollout preparation, and change management activities. Validate & Improve Design test scenarios and acceptance criteria. Validate that delivered solutions solve the intended business problem. Analyze data, user feedback, and operational results after deployment. Continuously identify improvement opportunities. Who We’re Looking For 3+ years of experience in business analysis, product analysis, operations analysis, project delivery, or related roles. Enjoy solving business and operational problems. Are naturally curious and ask thoughtful questions. Like understanding how systems, processes, and people interact. Can break down ambiguous problems into structured, actionable pieces. Are comfortable balancing detailed analysis with big-picture thinking. Communicate clearly with both business users and technical teams. Take ownership and follow through on commitments. Are interested in learning supply chain operations and logistics if you do not already have experience. Capabilities That Are Valuable Supply Chain & Operational Analysis Routing and planning analysis Allocation and capacity management Operational workflow analysis Exception management Business rules definition SOP interpretation and translation Process improvement Supply chain and logistics operations Business Analysis & Product Thinking Requirements gathering and analysis User story development Process mapping Impact analysis Solution design Stakeholder management Acceptance criteria definition Product discovery and validation Data & Analytical Skills Data investigation and validation SQL querying and analysis Reporting and trend analysis Root cause investigation KPI and operational performance analysis Data-driven decision making Delivery & Collaboration Agile delivery practices Testing and validation Release support Jira and collaboration platforms Working effectively with software engineers Cross-functional stakeholder coordination Technologies & Tools You May Encounter Our environment may include: Supply chain and logistics platforms SQL Server and relational databases APIs and system integrations Event-driven applications Business intelligence and reporting tools Jira and collaboration platforms AI-assisted productivity tools Documentation and knowledge-management platforms Carrier integrations, EDI, routing engines, and operational planning systems You do not need experience with every tool. Strong analytical thinking, business understanding, curiosity, and learning ability are more important than tool familiarity. You May Enjoy This Role If... You often ask "Why?" before asking "What should we build?" You enjoy understanding how complex organizations and operations work. You like uncovering hidden assumptions and root causes. You enjoy solving operational and business problems. You are interested in logistics, routing, planning, optimization, and decision-making. You prefer meaningful business impact over documentation for its own sake. You enjoy working with both operators and engineers. You like turning complexity into clarity. What Success Looks Like Success is not measured by the number of requirements documents produced. Success means: Operational problems are clearly understood. Solutions address root causes rather than symptoms. Routing and planning decisions become more effective and scalable. Operational processes become simpler and more efficient. Business and engineering teams remain aligned. Users trust and adopt the solutions delivered. Decision-making improves through better visibility, data, and automation. The organization gains systems that are practical today and durable for the future. Why Join Century This is an opportunity to work on meaningful challenges at the intersection of: Supply Chain + Operations + Product Thinking + Data + Automation + Decision Intelligence You will help shape systems that directly influence how freight moves around the world. If you enjoy understanding problems deeply, challenging assumptions, simplifying complexity, and helping build systems that create real operational impact, we would love to hear from you. Benefits 5-days work week, public holiday Monday to Friday, 9am to 5:30pm Double pay and discretionary bonus Medical & Dental Insurance Friendly and stable working environment Convenient working location, 2 mins to MTR station Career development and growth opportunities Full-time
Наблюдалась 2026-10-15, впервые 2026-10-09, источник — Indeed.