Business Analyst

Overview

To support the Royal Kennel Club’s transformation by analysing, documenting and improving business processes, ensuring that business requirements are clearly defined and translated into effective digital, operational and commercial solutions that deliver measurable value and enable effective business change.

Accountabilities and Deliverables

Project Delivery & Analysis

• Lead business analysis activities for projects and support complex programmes.
• Apply appropriate delivery methodologies and adapt working practices to align with team approaches.
• Plan and use suitable analysis techniques to understand business context, problems and root causes.
• Define problem statements and develop, assess and recommend feasible options.

Business Modelling & Process Improvement

• Model business processes, systems, roles and interactions with limited direction.
• Analyse and evaluate business processes to identify issues and opportunities for improvement.
• Design, prioritise and support the implementation of process improvements.
• Validate business process changes through testing and evaluation.
• Assess the risks associated with proposed process changes and communicate these effectively to the management team

Requirements & Systems Analysis

• Identify, analyse, challenge and validate business and user requirements.
• Coordinate and support the prioritisation and management of requirements through their lifecycle.

Stakeholder Engagement

• Identify and manage key stakeholders, maintaining clear and regular communication.
• Build and sustain effective relationships to support user needs and business objectives.
• Tailor communication styles and build consensus, using evidence to support decisions and improve relationships.

Testing & User Experience

• Support testing activities by defining business scenarios and acceptance criteria.
• Review prototypes, test plans and test outcomes to ensure requirements traceability.
• Apply user experience analysis techniques to identify, validate and prioritise user needs.
• Present findings in a clear and accessible way to support data-informed decision-making.

Community & Continuous Improvement

• Mentor and support colleagues to enhance business analysis capability across the organisation.
• Maintain an up-to-date understanding of the organisation’s business model, industry trends, competitors and the wider market environment.
• Use this knowledge to inform business process analysis, identify opportunities for improvement and support the development of effective digital solutions

Work Location: Hybrid remote in London W1J 8AB