Business Analyst (AI Automation and Operations), Regional Operations
# Business Analyst (AI Automation and Operations), Regional Operations **Shopee** · Singapore · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Department Operations LevelExperienced (Individual Contributor) LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Job Description: Analyse user pain points and conduct competitor benchmarking to uncover gaps in the platform's end-to-end post-purchase experience Drive operational excellence by optimising cost, risk, and workforce efficiency - building scalable, sustainable operations while enhancing customer experience Design and deploy scalable AI-powered automation solutions to enhance auto-judging accuracy and capabilities Partner with Product, Tech, and Data teams to define evaluation metrics, guardrails, and rollout plans for AI-driven decision-making, translating operational risk tolerance into model requirements Perform in-depth data analysis and market research to gather actionable insights, guide strategic direction, and identify continuous improvement opportunities Requirements: Bachelor's degree in any field; a Master's degree is a plus but not required Minimally 2 years of full-time work experience At least 1 year of relevant full-time working experience in AI-driven products, AI automation, AI transformation, or related fields. Strong analytical and problem-solving abilities, with a track record of turning data into actionable insights and decisions Demonstrated experience translating ambiguous business problems into structured technical requirements for Product/Tech/Data teams Comfortable operating in a dynamic and collaborative environment Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs within the Group, you will be considered for roles in the order of your application.
Наблюдалась 2026-09-15, впервые 2026-09-10, источник — Indeed.