Broker Assistant
# Broker Assistant **Insurance Office of America** · Georgia · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$21 – $24.5` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Broker-Assistant]` `[Insurance-Assistant]` `[Insurance-Coordinator]` `[Insurance-Administrator]` `[Brokerage-Assistant]` `[Assistant-Broker]` `[Insurance-Broker-Assistant]` `[Mortgage-Broker-Assistant]` `[Broker-Sales-Support]` --- ### About the Role Job Description: Broker Assistant – USA Telecom Insurance (USAT) Work Mode: Fully Remote for those able to work an Eastern Time Zone schedule | Location/based out of Gainesville, GA About the Role: USA Telecom Insurance (USAT), a subsidiary of Insurance Office of America (IOA), is an MGA program selling and servicing telecom-related accounts through retail agents and brokers. The Broker Assistant works under the direction of the USAT Broker, resolving non-complex customer service issues and escalating complex ones. Responsibilities include client/agent service, maintaining productivity, quality, and service levels, managing insurance policy processes, data entry, correspondence management, account team communication, professional development, and general office support. Key Responsibilities: - Support Accounts: Assists in supporting accounts, meeting performance requirements for production, quality, and service, ensuring no liability from errors and omissions. - Customer Service: Delivers outstanding customer service, maintaining frequent and professional communication, and responding quickly to service requests. - Work Ethic: Demonstrates a strong work ethic, positive attitude, and willingness to assist others. - Agent Appointment: Assists in appointing new retail agents and brokers as directed by Broker. - New Business Submissions: Manages intake of new business submissions, setting up accounts in Epic, qualifying submissions, and ensuring timely receipt of loss runs. - Pipeline Management: Maintains new business pipeline spreadsheet with Broker. - Renewal Process: Assists Broker with renewal process, gathering necessary information, sending renewal letters, and setting up renewal activities based on SOP timeframes. - Policy Transactions: Processes policy transactions accurately and within required timeframes, including new and renewal policies, midterm changes, audits, cancellations, reinstatements, and Agent of Record changes. - Email Management: Manages USAT email inboxes, forwarding emails to appropriate individuals and logging submissions timely. - Marketing Support: Provides administrative support for marketing efforts, preparing and issuing policy binders, and processing policy invoicing accurately. - Correspondence Management: Manages incoming mail, faxes, and other correspondence. - Data Management: Maintains agency management system, ensuring data is complete, clearly presented, accurate, and up-to-date. - Action Items: Monitors and maintains pending action items (Epic activities), ensuring completion within required timeframes. - Billing Issues: Identifies and rectifies simple policy billing issues, referring complex issues to Broker. - Performance Monitoring: Monitors individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required. - Compliance and Development: Ensures compliance with USAT program guidelines and standard operating procedures and grows technical competence and industry knowledge through training and professional development. Ideal Candidate Qualifications: - 1+ years of industry experience or equivalent education; or 2+ years of related experience in customer service - Thorough knowledge of insurance brokerage and client needs - Required active licensing or ability to obtain - Strong analytical, problem-solving, and decision-making skills - Exceptional customer service, communication, multitasking, and organizational skills - Ability to perform large work volumes with high degree of accuracy - Proficiency in MS Office (Outlook, Word, Excel) - High School Diploma (or equivalent) What We Offer: - Competitive salaries and bonus potential - Company-paid health insurance - Paid holidays, vacations, and sick time - 401K with employer match - Employee stock plan participation - Professional growth and career progression opportunities - Respectful culture and work/family life balance - Community service commitment - Supportive teammates and a rewarding work environment What to Expect (Application Process): - 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $21.00 to $24.50 per hour, depending on experience, relevant skills, and geographic location. Originally posted on Himalayas
- Broker-Assistant
- Insurance-Assistant
- Insurance-Coordinator
- Insurance-Administrator
- Brokerage-Assistant
- Assistant-Broker
- Insurance-Broker-Assistant
- Mortgage-Broker-Assistant
- Broker-Sales-Support
Наблюдалась 2026-10-08, впервые 2026-10-07, источник — Himalayas (JSON API).