Brand Analyst

About the Role

AI is rewriting how consumers discover brands, and most brands don't yet know what AI engines are saying about them. At BrandRank.AI, we show them, and we help them win.

We're looking for a Brand Strategist to join our Customer Success team. You'll be part trusted advisor, part data storyteller, and part account owner. You'll turn our platform's AI visibility and brand defense data into insights that change how brands show up in generative search, then present those insights to marketing leaders and C-suite executives. You'll own a portfolio of client relationships from onboarding through renewal, making sure every customer sees clear, measurable value from BrandRank.

What You'll Do

• Own your book of business. Manage a portfolio of client accounts as their day-to-day strategic partner. Drive adoption, monitor account health, and lead the conversations that turn customers into renewals and expansions.
• Turn data into stories that land. Analyze quantitative and qualitative data from our platform and multiple AI sources, then build clear, compelling narratives that answer the question every client is asking: "So what do we do about it?"
• Deliver executive-ready insights. Build and present quarterly business reviews, visibility reports, and strategic recommendations to audiences ranging from brand managers to CMOs.
• Spot what's next. Identify emerging trends, early signals, and shifts in how AI models talk about brands and categories before they become obvious, and translate them into proactive guidance for clients.
• Build the playbook. Help us streamline and scale how Customer Success works through templates, SOPs, and repeatable processes that make great service consistent.

What You Bring

• 3-5 years of experience in a data-driven, client-facing role such as customer success, account management, SEO, digital strategy, or marketing analytics, ideally in a SaaS or agency environment.
• Strong analytical skills and comfort working with data, with the ability to turn complex findings into clear, actionable recommendations.
• A track record of managing enterprise client relationships and driving retention, renewal, or expansion outcomes.
• Excellent presentation and storytelling skills in front of senior executives
• Familiarity with SEO, keyword research, and content optimization (experience with AEO or generative search is a big plus)
• Genuine curiosity about AI and how it's reshaping marketing, search, and brand reputation.
• The ability to juggle multiple accounts and deadlines without dropping the ball.
• A process-minded approach: you notice inefficiencies and fix them.
• You thrive in a startup environment, where you'll wear many hats, move fast, and help build what doesn't exist yet.

Why BrandRank.AI

• Get in early on a category-defining space. AI visibility and brand defense is one of the fastest-emerging challenges in marketing, and you'll help define how brands meet it.
• Build skills that are in demand. Develop hands-on expertise in generative AI search, brand analytics, and SaaS customer success.
• Grow with us. As an early team member, you'll have real influence on how our CS function is built and a clear path to leadership.
• See your impact. Your work will directly shape client outcomes, retention, and the future of our platform.
• Work your way. Join us in downtown Cincinnati's vibrant creative district or work remotely.

Pay: $45,000.00 - $60,000.00 per year

Work Location: Remote