Branch Operations Manager
# Branch Operations Manager **Continental Western Corporation** · Phoenix, AZ 85043 · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Position Summary The Branch Operations Manager is responsible for overseeing and coordinating the day-to-day operations of CWC’s Phoenix location, including order entry, customer service, inventory management, purchasing coordination, shipping and receiving, and general administrative functions. This position plays a key role in ensuring that customer orders are processed accurately and efficiently, customer inquiries are addressed promptly, inventory is managed appropriately, and branch operations run smoothly.The Branch Operations Manager serves as a central point of contact between customers, sales representatives, customer service, purchasing, warehouse personnel, transportation providers, and regional management. This role requires strong organizational skills, attention to detail, sound decision-making, and the ability to manage multiple responsibilities while maintaining excellent customer service and protecting company profitability. Key Responsibilities1. Order Entry and Order Management - Enter customer orders, quotes, and related transactions accurately into CWC’s P21 system. - Review purchase orders for correct item numbers, descriptions, quantities, pricing, shipping instructions, and customer requirements. - Verify that customer pricing is current, approved, and consistent with established margin expectations. - Identify discrepancies, outdated pricing, cost changes, and potential margin issues before orders are processed. - Monitor open orders, backorders, special orders, and pending shipments to ensure timely fulfillment. - Communicate order changes, delays, shortages, and other issues to the appropriate personnel. - Maintain accurate order documentation and follow established company procedures. - Coordinate orders and inventory transfers between Phoenix and other CWC branches as needed. 2. Customer Service and Account Support - Serve as a primary point of contact for customer inquiries regarding orders, pricing, product availability, and delivery schedules. - Respond promptly and professionally to customer phone calls and emails. - Provide accurate updates regarding order status, backorders, lead times, substitutions, and shipping arrangements. - Resolve routine customer service issues and escalate complex matters when necessary. - Support sales representatives with quotations, order follow-up, samples, and customer requests. - Maintain positive customer relationships by providing dependable service and proactive communication. - Follow up on outstanding customer requests to ensure issues are resolved. 3. Daily Branch Operations - Coordinate and oversee the daily workflow of the Phoenix branch. - Prioritize order processing, customer requests, warehouse activities, shipments, and other operational responsibilities. - Ensure that daily tasks are completed accurately, efficiently, and within established timelines. - Coordinate communication between customer service, sales, warehouse personnel, purchasing, and transportation providers. - Identify operational problems and implement practical solutions within the authority of the position. - Maintain organized records, orderly work areas, and compliance with company procedures. - Keep regional management informed of operational issues, staffing concerns, service problems, and other matters affecting branch performance. 4. Inventory Management and Purchasing Coordination - Monitor inventory levels, product availability, open purchase orders, and expected receipt dates. - Identify products approaching minimum stock levels and communicate replenishment needs. - Coordinate with purchasing and regional management regarding inventory requirements, special orders, and product shortages. - Review backorders and anticipated demand to help maintain appropriate inventory levels. - Coordinate interbranch transfers when necessary to support customer requirements. - Assist with cycle counts, inventory adjustments, and investigation of inventory discrepancies. - Communicate stock shortages, delayed inbound shipments, and potential supply disruptions promptly. 5. Pricing, Cost Control, and Profitability - Help ensure customer orders are entered at the correct selling price and appropriate gross margin. - Verify current replacement costs and approved pricing before processing quotations and orders. - Monitor supplier price increases, freight changes, tariffs, and other cost changes that may affect profitability. - Bring outdated pricing, below-target margins, and potential margin losses to management’s attention before orders are finalized. - Ensure approved price changes are communicated and implemented in a timely manner. - Avoid unauthorized discounts and pricing exceptions. - Support company objectives by protecting gross margins, controlling operating costs, and identifying opportunities to improve efficiency and profitability. 6. Warehouse, Shipping, Receiving, and Transportation - Coordinate daily warehouse activities with the appropriate personnel to support timely order fulfillment. - Monitor outgoing shipments, inbound deliveries, customer pickups, and interbranch transfers. - Coordinate with carriers and transportation providers regarding pickups, deliveries, scheduling, and freight arrangements. - Ensure shipping delays, missed pickups, canceled transportation, or other service disruptions are communicated immediately to the appropriate parties. - Verify that bills of lading, packing slips, shipping instructions, and related documentation are completed accurately. - Assist in resolving shipping discrepancies, damaged shipments, and freight claims. - Help ensure warehouse and shipping priorities align with customer commitments. 7. Administrative Responsibilities and Reporting - Maintain accurate records in P21 and other company systems. - Prepare and maintain daily, weekly, and other operational reports as requested. - Track open orders, pending customer issues, backorders, inventory concerns, and outstanding commitments. - Ensure transactions and documentation comply with company policies and procedures. - Maintain organized files and records related to orders, purchasing, inventory, and shipping. - Provide timely and accurate information to regional management regarding branch activity and performance. 8. Communication, Accountability, and Team Coordination - Maintain consistent communication with regional management, sales representatives, customer service, purchasing, warehouse personnel, and other CWC branches. - Proactively communicate issues that could affect customers, sales, inventory availability, margins, or daily operations. - Follow through on assignments and commitments within established deadlines. - Coordinate competing priorities while maintaining accuracy and service standards. - Help establish clear processes, accountability, and consistent execution of daily responsibilities. - Assist with training and cross-training employees on applicable procedures and systems, as assigned. - Promote a professional, cooperative, customer-focused, and results-oriented work environment. Qualifications - Experience in branch operations, distribution, wholesale, packaging supplies, customer service, or order management preferred. - Working knowledge of order entry, inventory control, purchasing coordination, shipping, and receiving. - Experience using an ERP system; P21 experience is preferred. - Proficiency with Microsoft Outlook, Excel, and other standard business applications. - Strong organizational skills and the ability to manage multiple responsibilities simultaneously. - Excellent written and verbal communication skills. - High attention to detail, particularly with item numbers, order quantities, pricing, and cost information. - Ability to prioritize work independently, resolve routine problems, and recognize when management involvement is necessary. - Strong customer service skills and a commitment to protecting company profitability. - Dependable follow-through, accountability, and professional judgment. Continental Western Corporation offers a competitive benefits package including 100% employer paid medical and dental insurance for employees, 401K with employer match, profit sharing, paid vacation, paid sick time, holidays and more. If you believe you meet the requirements for this position, please submit your resume for review. No phone calls, please. Benefits: - 401(k) - Dental insurance - Employee assistance program - Flexible spending account - Health insurance - Paid time off Work Location: In person Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-09, источник — Indeed.