Branch Manager / Store Supervisor – Electronics Retail | Al Ain

Branch Manager / Store Supervisor – Electronics Retail | Al Ain

Company: Star Gallery Mart Location: Al Ain, UAE – On-Site Job Type: Full-Time Industry: Electronics, Mobile Phones, Gaming, Home Appliances & Retail Experience: Minimum 3–5 Years in Retail Sales / Store Management Arabic & English: Strong communication skills preferred

About Star Gallery Mart

Star Gallery Mart is a growing electronics retail and e-commerce company in the UAE, operating multiple retail branches, an online shopping website, and a mobile application.

We offer mobile phones, laptops, tablets, gaming products, electronics, home appliances, kitchen products, camping equipment, accessories, and other consumer products.

Website: https://stargallery.ae Company Profile: https://stargallery.ae/en/contact-us

About the Role

We are looking for an experienced, highly responsible, sales-driven Branch Manager / Store Supervisor to take full responsibility for managing our Al Ain retail branch.

The ideal candidate must be capable of independently managing the entire shop, supervising employees, increasing sales, maintaining stock availability, handling customer complaints, and ensuring smooth daily operations.

This is not just a supervisory position. We are looking for someone who can take ownership of the branch, identify opportunities to increase revenue, lead the sales team, and continuously improve overall store performance.

The candidate must also be proactive in coordinating with our Head Office marketing team, planning influencer collaborations, creating daily social media content, and preparing inventory in advance for seasonal demand.

Key Responsibilities1. Complete Branch Management

• Take full responsibility for the daily operations and overall performance of the Al Ain branch.
• Ensure the shop is properly organized, clean, attractive, and ready for customers.
• Supervise opening and closing procedures, employee attendance, daily duties, and store discipline.
• Ensure all employees follow company policies, operational procedures, and customer service standards.
• Identify operational problems and take immediate corrective action.
• Coordinate regularly with Head Office regarding branch requirements, performance, and improvements.

1. Sales Growth & Target Achievement

• Take responsibility for achieving and exceeding monthly branch sales targets.
• Develop practical strategies to increase daily and monthly sales.
• Monitor individual employee sales performance and set clear targets.
• Identify underperforming product categories and introduce actions to improve their sales.
• Monitor customer demand, competitor prices, and market trends.
• Recommend profitable promotions, product bundles, and special offers.
• Actively participate in selling and demonstrate effective sales techniques to employees.
• Focus on increasing both branch revenue and profitability.

1. Upselling, Cross-Selling & Sales Team Training

• Train employees in professional upselling and cross-selling techniques.
• Encourage employees to recommend complementary products and accessories with every suitable purchase.
• Promote relevant add-ons, product bundles, and extended warranties.
• Improve average transaction value and the number of products sold per transaction.
• Train employees to understand customer needs and recommend the most suitable products.
• Monitor selling techniques and provide regular coaching to improve conversion rates.

1. Marketing & Influencer Coordination

• Work closely with the Head Office marketing department to develop marketing activities specifically for the Al Ain branch.
• Identify local promotional opportunities to attract more customers.
• Coordinate with influencers and content creators approved by Head Office.
• Help organize influencer visits, product demonstrations, promotional videos, and branch campaigns.
• Prepare suitable products, promotional prices, and store displays before influencer visits.
• Ensure employees and products are ready for influencer filming.
• Follow up with the marketing team on influencer campaign performance, customer inquiries, and resulting sales.
• Suggest new marketing ideas based on local customer demand and competitor activity.

1. Daily Social Media Content & Product Promotion

• Ensure the branch produces and shares fresh social media content daily.
• Take clear product photos and record short promotional videos using a mobile phone.
• Create or coordinate daily Instagram Stories, Reels, TikTok videos, and other promotional content.
• Highlight new arrivals, trending products, special offers, and high-demand items.
• Demonstrate product features and benefits through simple, engaging videos.
• Coordinate with Head Office before publishing content through official company accounts.
• Encourage employees to participate in product demonstrations and promotional videos.
• Maintain a consistent flow of content that attracts customers and generates store visits and sales.

The candidate does not need to be a professional videographer, but must be comfortable creating basic product content and coordinating daily social media activities.

1. Inventory Management & High-Demand Product Restocking

• Monitor daily sales and stock movement to identify fast-selling and high-demand products.
• Ensure popular products remain available and avoid unnecessary stock shortages.
• Coordinate with Head Office and the purchasing team for timely restocking.
• Analyze sales history and customer demand to recommend appropriate reorder quantities.
• Monitor slow-moving products and suggest strategies to clear excess stock.
• Ensure inventory accuracy, proper product arrangement, and regular stock checks.
• Monitor stock transfers, damaged items, missing products, and discrepancies.

1. Seasonal Product Planning & Demand Forecasting

• Plan inventory requirements well in advance for upcoming seasons, holidays, and promotional campaigns.
• Forecast expected demand and prepare recommended product quantities before peak sales periods.
• Identify seasonal opportunities such as:
• Winter camping equipment, outdoor products, generators, and barbecue accessories.
• Ramadan and Eid promotions.
• Back-to-school laptops, tablets, and accessories.
• Summer appliances and cooling products.
• UAE National Day, White Friday, and other major sales campaigns.
• Coordinate with Head Office to ensure products arrive before demand increases.
• Avoid last-minute purchasing, stock shortages, and unnecessary overstocking.

1. Employee Management & Problem Resolution

• Lead, motivate, supervise, and evaluate all branch employees.
• Assign daily responsibilities and monitor employee productivity.
• Provide regular sales training, product knowledge training, and performance feedback.
• Handle employee complaints, disagreements, attendance issues, and workplace problems professionally.
• Identify employees who require additional training or performance improvement.
• Maintain a disciplined, respectful, and productive working environment.
• Escalate serious employee matters to Head Office when required.

1. Customer Service & Complaint Handling

• Ensure every customer receives professional and helpful service.
• Personally handle escalated customer complaints and difficult situations.
• Investigate complaints relating to products, pricing, warranties, repairs, returns, refunds, and employee behavior.
• Coordinate with the relevant departments to resolve customer problems quickly.
• Follow up on unresolved complaints and ensure appropriate solutions are provided.
• Maintain strong customer relationships and encourage repeat purchases.

1. Reporting, Performance Monitoring & Accountability

• Prepare and submit daily and weekly branch performance reports.
• Monitor total sales, individual employee sales, and progress against targets.
• Track average transaction value, upselling performance, and conversion opportunities.
• Report fast-moving products, stock shortages, slow-moving inventory, and upcoming purchasing requirements.
• Share updates on marketing activities, influencer visits, and social media content.
• Identify opportunities for operational improvement and increased profitability.
• Maintain clear communication with Head Office and take responsibility for branch results.

Job Requirements

Mandatory Requirements

• Minimum 3–5 years of experience in retail sales, store supervision, or branch management.
• Proven ability to manage employees and daily retail operations.
• Strong sales skills, including upselling, cross-selling, and achieving targets.
• Experience in stock management, replenishment, and inventory control.
• Ability to handle customer complaints and employee-related problems independently.
• Strong leadership, decision-making, organizational, and problem-solving skills.
• Good knowledge of social media platforms and willingness to create daily product content.
• Ability to coordinate with marketing teams and influencers.
• Basic to strong computer skills, including Excel, POS systems, and sales reporting.
• Willingness to work full-time at our Al Ain branch.

Preferred Qualifications

• Previous experience managing an electronics, mobile phone, gaming, or home appliances retail store.
• Experience in UAE retail operations.
• Arabic and English communication skills.
• Knowledge of local Al Ain customer preferences and retail market trends.
• Experience in seasonal demand forecasting and inventory planning.
• Experience coordinating influencer marketing and social media promotions.
• Demonstrated history of increasing store sales and improving employee performance.

What We Are Looking For

We are not looking for someone who simply opens and closes the shop or supervises employees.

We need a hands-on, commercially minded branch leader who can:

• Independently run the entire store.
• Take ownership of monthly sales targets.
• Train employees to sell more effectively.
• Increase sales through upselling and cross-selling.
• Proactively coordinate with marketing teams and influencers.
• Ensure daily product promotion on social media.
• Forecast demand and prepare stock before seasonal peaks.
• Solve employee and customer problems professionally.
• Arrange the product with good Display
• Continuously identify new opportunities to increase sales and profitability.

The successful candidate will be responsible for the overall performance, operational standards, and continued growth of our Al Ain branch.

How to Apply

Interested candidates with relevant retail management and sales experience are invited to apply with an updated CV.

Shortlisted candidates will be contacted for a face-to-face interview at our Head Office in Sharjah .

Head Office: Shed No. 15, Industrial Area 17, Sharjah, UAE

Google Maps: https://maps.app.goo.gl/9f6hESBRhGgcVtA96

Company: Star Gallery Mart Website: www.stargallery.ae

Pay: From AED3,000.00 per month

Work Location: In person