Branch Manager

B2B Branch Manager

Company: Starworld Group Location: [Manama,Gudaibiya], Bahrain Job type: Full-time Pay: Best In the Market Work location: In person

About the role

Starworld Group is seeking an experienced B2B Branch Manager to lead the branch’s sales and operations for business customers. The role focuses on managing key accounts, developing new business, supporting wholesale and distribution activity, and coordinating reliable service for corporate clients, resellers, retailers, institutions and other commercial customers.

The successful candidate will lead the branch team, grow revenue and margins, strengthen customer relationships, and ensure orders, stock and service commitments are handled accurately and on time. Experience with IT hardware, electronics, mobile accessories, CCTV and security products is an advantage.

Responsibilities

• Lead the branch’s B2B sales and operational activity, ensuring service is tailored to business customers.
• Develop and deliver plans to meet revenue, margin, customer acquisition and account growth targets.
• Build and maintain relationships with corporate clients, resellers, retailers, system integrators, educational institutions and other business accounts.
• Identify prospective customers, understand their requirements and develop opportunities into repeat business.
• Oversee the sales pipeline, account plans, quotations, tenders and commercial proposals.
• Negotiate pricing and commercial terms within company guidelines, protecting profitability while supporting customer needs.
• Coordinate order processing, product availability, deliveries, returns, warranty requests and after-sales support.
• Work with purchasing, warehouse, logistics, finance and head-office teams to fulfill customer commitments.
• Monitor stock availability and demand forecasts; recommend replenishment based on sales activity and customer requirements.
• Ensure accurate customer records, quotations, sales orders and account updates in the company’s CRM or business systems.
• Monitor receivables and customer credit exposure in coordination with finance; follow company procedures for credit limits and overdue accounts.
• Review branch performance reports and take action on sales, margin, pipeline, customer retention and service measures.
• Lead, coach and develop the branch sales and support team; set priorities and review performance.
• Resolve escalated account, order and service issues promptly and professionally.
• Ensure branch operations follow company policies, delegated approval limits and applicable Bahrain requirements.
• Provide regular updates to senior management on branch results, major opportunities, customer risks and market conditions.

Requirements

• Proven experience managing a B2B sales branch, business unit or comparable commercial operation.
• Demonstrated success in business-to-business sales, account management and team leadership.
• Experience managing sales pipelines, key accounts, pricing, quotations and commercial negotiations.
• Knowledge of order fulfillment, inventory coordination and customer credit processes.
• Strong financial and commercial awareness, including revenue, gross margin and receivables.
• Confidence using CRM, ERP or other sales and business systems.
• Excellent communication, negotiation and relationship-building skills.
• Strong planning, reporting and problem-solving abilities.
• Fluency in English; Arabic is an advantage.
• Experience with IT hardware, electronics, mobile accessories, CCTV or security products is preferred.
• Ability to travel locally for customer visits and business development, as required.

What success looks like

• The branch achieves its agreed revenue and gross-margin targets.
• The customer base and active sales pipeline grow steadily.
• Key accounts are retained and developed into long-term partnerships.
• Quotations, orders and deliveries are handled accurately and within agreed timelines.
• Stock is planned around business demand and customer commitments.
• Receivables are monitored and managed in line with company credit procedures.
• The team delivers responsive, dependable service to business customers.

Pay: Up to BD400.000 per month

Experience:

• B 2 B : 5 years (Preferred)

Work Location: In person