Branch Manager
# Branch Manager **ICL Fincorp Ltd** · Banaswadi, Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Job Title Branch Manager Industry NBFC / Financial Services Job Location Branch Location Reporting To Regional Manager / Cluster Manager / Area Manager Job Summary The Branch Manager will be responsible for the overall management and performance of the branch, including business development, customer acquisition, team management, loan operations, collections, compliance, and achievement of branch targets. The role requires strong leadership, sales, operational, and customer relationship management skills. Key Responsibilities 1. Business Development & Sales Achieve branch-wise monthly and annual business targets. Drive loan disbursement, gold loan, investment/NCD, insurance, and other assigned financial products. Generate new business through customer visits, referrals, local marketing, and business development activities. Develop and maintain relationships with existing and prospective customers. Monitor daily business performance and take corrective action to achieve targets. Identify new business opportunities within the branch's market area. 2. Branch Operations Ensure smooth and efficient day-to-day branch operations. Monitor cash, gold, documents, registers, systems, and other branch assets. Ensure proper completion and verification of KYC and loan documentation. Maintain branch records and ensure timely submission of reports to the Regional/Head Office. Ensure adherence to company SOPs and operational guidelines. 3. Gold Loan Operations (where applicable) Ensure proper gold appraisal, documentation, custody, and release procedures. Monitor gold loan outstanding, renewals, closures, auctions, and overdue accounts. Ensure compliance with prescribed gold-loan procedures and security standards. Immediately report any discrepancy, suspected fraud, or spurious-gold-related issue to the concerned authority. 4. Team Management Lead, motivate, and monitor branch staff to achieve business and operational targets. Allocate responsibilities and monitor individual employee performance. Conduct regular team meetings and performance reviews. Support recruitment, induction, training, and development of branch employees. Address employee performance and disciplinary issues in coordination with HR/Regional Management. 5. Customer Service Maintain high standards of customer service and customer satisfaction. Handle customer complaints and ensure timely resolution. Build long-term relationships with customers and improve customer retention. Ensure transparent communication of product terms, charges, interest rates, and applicable procedures. 6. Collections & Recovery Monitor overdue accounts and ensure timely follow-up with customers. Coordinate with collection/recovery teams for overdue and NPA accounts. Conduct customer visits where required for recovery and business follow-up. Ensure recovery activities are carried out in accordance with company policies and applicable regulations. 7. Compliance & Risk Management Ensure strict compliance with company policies, RBI guidelines, KYC/AML requirements, and applicable laws. Maintain proper branch records and documentation. Ensure audit observations are addressed within the prescribed timeline. Prevent operational lapses, fraud, and financial irregularities. Cooperate with internal, statutory, and regulatory audits and inspections. 8. Reporting & Review Submit daily, weekly, and monthly branch performance reports. Monitor key performance indicators including business growth, collections, customer acquisition, overdue/NPA, and staff productivity. Participate in review meetings with Cluster/Regional/Head Office teams. Take immediate corrective action when branch performance is below expectations. Key Performance Indicators (KPIs) Branch business achievement Loan disbursement and outstanding growth Gold loan business and portfolio quality Customer acquisition and retention Collection and recovery performance Reduction of overdue/NPA accounts Staff productivity and target achievement Audit and compliance performance Customer service and complaint resolution Branch profitability and operational efficiency Required Qualifications Graduate degree in any discipline. MBA/PGDM in Finance, Marketing, or related field will be an advantage. Experience in NBFC, banking, gold loan, microfinance, lending, or financial services preferred. Required Experience 3–7 years of relevant experience , preferably with experience in branch management, sales, lending, collections, and team handling. Key Skills Branch Operations Management Sales & Business Development Team Leadership Customer Relationship Management Loan & Gold Loan Operations Collection & Recovery KYC/AML & Compliance Problem Solving Communication & Negotiation MIS & Reporting Local Market Development Personal Attributes Strong leadership and decision-making ability Target-oriented approach Customer-focused attitude High level of integrity and accountability Good communication and interpersonal skills Ability to work under pressure and meet deadlines Willingness to travel locally for business and customer visits Pay: Up to ₹40,000.00 per month Work Location: In person
Наблюдалась 2026-09-17, впервые 2026-09-16, источник — Indeed.