Branch Manager

Company Description Future Rise Agency is a growing organization focused on delivering reliable, customer-centered services while supporting long-term client relationships. The agency values innovation, accountability, and performance, and provides team members with opportunities to develop leadership and operational management skills. Future Rise Agency encourages a collaborative work culture where ideas are shared openly and results are recognized. Joining the team offers the chance to contribute to branch growth while building a meaningful career in a dynamic environment.

Role Description The Branch Manager is responsible for overseeing day-to-day branch operations, ensuring that service delivery, administration, and customer support run efficiently and in alignment with company standards. This full-time, on-site role is based in Petaling Jaya and includes managing branch staff, setting performance expectations, and providing coaching to support individual and team development. The Branch Manager will monitor sales and service targets, analyze branch performance reports, and implement action plans to drive growth and improve customer satisfaction. The role also involves handling escalated customer issues, maintaining compliance with company policies and local regulations, and coordinating with head office on strategic initiatives, budgets, and operational improvements. Regular tasks include scheduling, resource planning, reporting, and representing the branch in local business and community activities.

Qualifications

• Strong leadership and people management abilities, including team supervision, performance coaching, and conflict resolution.
• Operational management skills in areas such as branch administration, workflow coordination, and process improvement.
• Sales and business development capabilities, including target setting, performance tracking, and customer acquisition strategies.
• Customer service and relationship management skills, with the ability to handle escalations and maintain long-term client trust.
• Analytical and problem-solving skills for interpreting branch performance data, budgets, and operational metrics.
• Excellent verbal and written communication skills, with the ability to present information clearly to staff and management.
• Proficiency with standard office software and basic reporting tools; familiarity with CRM or branch management systems is an advantage.
• Proven experience in branch management, operations management, or a similar supervisory role, preferably in an agency or service-focused environment.
• Diploma or bachelor’s degree in Business, Management, Finance, or a related field is preferred; equivalent experience will be considered.
• Willingness to work on-site in Petaling Jaya and adapt to evolving business needs and priorities.