Branch Manager
Position Overview The Branch Manager is responsible for leading the entire branch operation, ensuring excellent customer experience, strong team performance, quality standards, and achievement of sales and operational targets. Key Responsibilities Leadership & Team Management * Lead, motivate, and develop the branch team by setting clear expectations and maintaining high standards. * Act as the main leader of the branch and create a positive, professional, and accountable working environment. * Coach supervisors, shift leaders, baristas, and FOH/BOH teams to improve performance and productivity. * Conduct regular team briefings, follow up on performance, and address issues professionally and promptly. * Lead by example in customer service, communication, discipline, and operational standards. * Build strong teamwork between FOH and BOH and ensure effective communication between all departments. * Identify high performers and support their development and career progression. * Manage staff attendance, scheduling, breaks, performance, and disciplinary matters according to company policies. Operations * Ensure smooth daily opening, operation, and closing of the branch. * Maintain company standards for coffee quality, food quality, service, cleanliness, and presentation. * Monitor stock levels, ordering, wastage, and inventory control. * Ensure all equipment and facilities are maintained and operational. * Follow company SOPs, food safety, hygiene, and health & safety requirements. Sales & Business Performance * Take ownership of branch sales and financial targets. * Monitor daily sales, average transaction value, labor cost, COGS, wastage, and other KPIs. * Identify opportunities to increase sales and improve branch profitability. * Ensure promotions, new products, and company initiatives are properly implemented. Customer Experience * Ensure every customer receives a consistent and high-quality experience. * Handle customer complaints and operational issues professionally. * Monitor service speed, product quality, and overall customer satisfaction. Communication & Reporting * Maintain clear communication with Operations and Head Office. * Submit daily and weekly operational reports as required. * Escalate major operational, staffing, maintenance, or customer issues promptly. * Ensure all company instructions are properly communicated and followed by the team. Leadership Expectations The Branch Manager is expected to be a role model, decision-maker, and team leader, not only an administrator. The manager must take ownership of the branch, lead the team with confidence, solve problems proactively, and be accountable for the overall performance and success of the branch. Pay: AED3,500.00 - AED5,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.