Branch Manager

Job description:

Job Summary

We are looking for an experienced Branch Supervisor to manage the daily operations of our automotive service branch in Dubai. The ideal candidate should have 3–4 years of relevant experience in the UAE automotive service industry , strong customer-handling skills, and the ability to supervise staff and ensure smooth branch operations.

Arabic-speaking candidates are required for this position.

Key Responsibilities

• Manage the daily operations of the automotive service branch.
• Supervise and coordinate workshop, sales, reception, and support staff.
• Ensure customers receive professional and timely service.
• Understand customer requirements and coordinate the required automotive services.
• Monitor job cards, quotations, work progress, and vehicle delivery.
• Ensure technicians complete jobs properly and within the expected time.
• Monitor workshop productivity, quality, and customer satisfaction.
• Handle customer complaints and resolve service-related issues professionally.
• Coordinate with the Sales, Accounts, Procurement, and HR departments when required.
• Ensure company policies, procedures, and safety standards are followed.
• Monitor branch cleanliness, equipment, tools, and general organization.
• Ensure no vehicle is worked on without proper authorization/job card.
• Monitor branch attendance, staff discipline, punctuality, and performance.
• Support the branch in achieving sales and service targets.
• Monitor stock and coordinate with procurement for required parts and materials.
• Prepare and submit regular branch reports to management.
• Maintain proper control over company property, documents, and customer vehicles.
• Ensure all work is carried out according to company standards.

Requirements

• 3–4 years of experience in the automotive service industry in Dubai/UAE.
• Previous experience as a Branch Supervisor, Workshop Supervisor, Service Advisor, or similar position .
• Strong knowledge of automotive workshop and service operations.
• Arabic speaking is required/preferred.
• Good English communication skills.
• Strong customer-service and staff-management skills.
• Ability to handle customer complaints and operational issues.
• Good knowledge of job cards, quotations, workshop workflow, and vehicle servicing.
• Ability to work under pressure and manage multiple tasks.
• Strong leadership, communication, and organizational skills.
• UAE driving licence is an advantage.

Preferred Candidate

Candidates with experience in tyres, mechanical, electrical, alignment, detailing, or general automotive services will be preferred.

Salary: To be discussed based on experience and qualifications.

Work Location: In person

Pay: From AED4,000.00 per month

Work Location: In person