Branch Manager (Arabic Speaker)

Job Summary

The Club Manager is responsible for overseeing the overall operations of the fitness facility, ensuring exceptional member experience, effective staff management, revenue growth, and operational efficiency. The role involves leading the team, driving membership and personal training sales, maintaining facility standards, and ensuring compliance with company policies and health and safety regulations.

Key Responsibilities

1. Staff Management and Leadership

• Lead, motivate, and manage the club team to achieve operational and business objectives.
• Provide regular coaching, performance feedback, and development opportunities to employees.
• Establish clear performance expectations and ensure accountability across the team.
• Foster a positive, inclusive, and customer-focused working environment.
• Coordinate with HR and department heads on recruitment, training, attendance, and employee performance matters.

1. Member Engagement and Retention

• Ensure a high standard of customer service and member experience across all areas of the club.
• Develop and implement strategies to improve member satisfaction, engagement, and retention.
• Build strong relationships with members through regular interaction and personalized service.
• Handle member complaints, inquiries, and feedback professionally and ensure timely resolution.
• Monitor member feedback and identify opportunities to improve service quality.

1. Sales and Revenue Generation

• Drive membership sales, personal training revenue, and other club revenue streams.
• Develop and implement sales strategies and promotional initiatives to achieve business targets.
• Monitor daily, weekly, and monthly sales performance against agreed KPIs.
• Identify opportunities to increase revenue, improve conversion rates, and maximize profitability.
• Analyze market trends, competitor activities, and member requirements to support business growth.
• Work closely with the sales and personal training teams to achieve individual and club targets.

1. Facility Operations and Maintenance

• Oversee the daily operations of the fitness facility to ensure smooth and efficient functioning.
• Maintain high standards of cleanliness, hygiene, safety, and presentation throughout the club.
• Ensure fitness equipment and facilities are properly maintained and operational.
• Coordinate preventive maintenance, repairs, and equipment servicing to minimize downtime.
• Work closely with department heads and support teams to resolve operational issues.
• Ensure compliance with health and safety regulations, company policies, and operational procedures.
• Conduct regular facility inspections and implement corrective actions where required.

1. Financial Management and Cost Control

• Monitor club expenses, operational costs, and resource utilization.
• Support budget preparation and ensure operations remain within approved budgets.
• Identify cost-saving opportunities while maintaining service quality and operational standards.
• Monitor revenue, expenses, and profitability to support business objectives.
• Prepare and submit regular operational and financial performance reports to management.

1. Performance Monitoring and Reporting

• Monitor key performance indicators (KPIs), including membership sales, retention, personal training revenue, and member satisfaction.
• Prepare daily, weekly, and monthly reports on club performance and operational activities.
• Identify performance gaps and implement corrective action plans.
• Ensure all teams meet established operational standards and business targets.
• Provide regular updates to senior management on achievements, challenges, and improvement opportunities.

1. Compliance and Administration

• Ensure compliance with company policies, procedures, and applicable UAE regulations.
• Maintain accurate operational records, reports, and relevant documentation.
• Ensure proper implementation of emergency procedures and incident reporting protocols.
• Coordinate with HR, Finance, Procurement, Maintenance, Marketing, and other departments to ensure effective communication and smooth operations.
• Protect company assets, confidential information, and business interests.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Sports Management, Hospitality Management, or a related field is preferred.
• Minimum 3–5 years of experience in fitness club management, gym operations, or a similar managerial role.
• Proven experience in team leadership, sales management, and customer service.
• Strong understanding of membership sales, personal training operations, and revenue generation.
• Experience in budgeting, cost control, and performance monitoring.
• Knowledge of fitness facility operations, equipment maintenance, and health and safety standards.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office and operational reporting systems.
• Experience in the UAE fitness industry is an advantage.

Key Performance Indicators (KPIs)

• Membership sales and revenue achievement.
• Personal training revenue and sales performance.
• Member retention and satisfaction rates.
• Operational efficiency and facility maintenance standards.
• Staff productivity and performance.
• Cost control and budget adherence.
• Compliance with company policies and safety standards.

Core Competencies

• Leadership and team management.
• Sales and business development.
• Customer relationship management.
• Financial awareness and commercial acumen.
• Operational planning and execution.
• Problem-solving and decision-making.
• Communication and interpersonal skills.
• Accountability and results orientation.

Pay: AED5,000.00 - AED12,000.00 per month

Experience:

• Branch Manager: 3 years (Required)

Location:

• Dubai (Required)

Work Location: In person