BRANCH ASSOCIATE (PARKSTONE ESTATE NAIC CAVITE)

I. JOB SUMMARY

The Branch Associate is responsible for providing administrative, customer service, billing and collection, and operational support to ensure the smooth and efficient daily operations of the assigned water service branch. The position serves as one of the primary points of contact for customers, assisting with inquiries, processing service applications, monitoring customer accounts, receiving payments, and coordinating service-related concerns with the appropriate departments.

II. DUTIES AND RESPONSIBILITIES

A. Customer Service and Relations

• Attend to customer inquiries, complaints, and requests professionally and promptly.
• Provide accurate information regarding water service applications, billing, payment procedures, and company policies.
• Receive and process customer requests for new connections, reconnections, disconnections, and other service-related transactions.
• Maintain good customer relationships and ensure customer satisfaction.
• Coordinate unresolved customer concerns with the Branch Manager or concerned department.

B. Billing and Collection

• Prepare, issue, and distribute customer billing statements as required.
• Receive and process customer payments in accordance with company policies and procedures.
• Issue official receipts or other authorized proof of payment.
• Monitor overdue accounts and assist in implementing collection activities.
• Prepare daily collection reports and ensure the proper recording and remittance of collected payments.
• Ensure accuracy and completeness of billing and collection records.
• Immediately report discrepancies in collections, payments, and customer accounts.

C. Branch Administrative Operations

• Maintain and organize customer files, transaction records, and other branch documents.
• Prepare daily, weekly, and monthly operational reports as required.
• Encode and update customer information in the company's database or billing system.
• Monitor branch supplies, office equipment, and other administrative requirements.
• Ensure proper documentation and filing of all branch transactions.
• Assist in the preparation and submission of branch reports to the Head Office.

D. Water Service Operations Coordination

• Coordinate with the Technical Operations Team regarding customer requests for installation, repair, disconnection, and reconnection.
• Monitor the status of pending service requests and ensure timely updates to customers.
• Assist in scheduling field inspections and other service-related activities.
• Report illegal connections, water leaks, meter concerns, and other operational irregularities to the concerned personnel.
• Monitor and follow up on completed field service requests.

E. Compliance and Internal Control

• Strictly implement company policies, procedures, and established branch guidelines.
• Ensure that all collections and financial transactions are properly documented and accounted for.
• Maintain confidentiality of customer information and company records.
• Observe proper cash-handling procedures and internal control measures.
• Report any irregularities, suspected fraud, unauthorized transactions, or violations of company policies.
• Perform other duties and responsibilities as may be assigned by the immediate superior.

III. QUALIFICATIONS

Educational Background

• Graduate of any four-year course, preferably Business Administration, Management, Accounting, or a related field.
• Applicants with relevant work experience in customer service, cashiering, billing, or administrative operations are preferred.

Work Experience

• Preferably with at least one (1) year of experience in customer service, cashiering, billing and collection, or administrative work.
• Experience in water utilities, utilities management, or similar industries is an advantage.

Technical Skills

• Basic knowledge of billing and collection procedures.
• Computer literate, particularly in Microsoft Excel, Word, and email applications.
• Good recordkeeping and documentation skills.
• Ability to handle cash and financial transactions accurately.
• Familiarity with customer management or billing systems is an advantage.

Pay: Php16,000.00 - Php16,500.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion

Work Location: In person