BPO Team Leader (Real estate Operations)
ADEC Innovations is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of over 5,000 associates. ADEC Innovation is driven by a mission to advance sustainable business and operational practices by transforming information into knowledge and reshaping risk into positive impact and value for its clients. We are looking for a Team Lead / Supervisor with solid experience in records management, research, and data operations to join our growing team! Basic Qualifications: Bachelor’s degree in Business Administration, Records Management, Real Estate, Information Management, or any related field. Minimum 2 years in a supervisory or team lead role within a BPO, shared services, or data operations environment, preferably managing property records, research, or document processing teams. Excellent leadership, communication, and analytical skills with a sharp eye for data integrity and process optimization. Proven ability to manage performance, meet strict SLAs and turnaround times, and drive continuous improvement in a fast-paced production environment. Duties & Responsibilities: Monitor and analyze team KPIs—including daily productivity, quality, accuracy, and turnaround time—using standard tools to identify trends, recommend actions, and ensure performance exceeds targets. Delegate document requests, research tasks, and data validation workloads effectively, provide guidance on complex municipal research, and promote collaboration to achieve deliverables. Evaluate team performance on records processing, data integrity, and attendance; set expectations, create targeted development plans, and drive continuous improvement. Coordinate with internal stakeholders and external municipal contacts or clients to address SLA-related issues, streamline document delivery and jurisdictional data tracking, and ensure service excellence. Conduct regular huddles to share updates, discuss municipal process changes or tool updates, gather feedback, and support team engagement. Communicate and collaborate with stakeholders on production plans, data security compliance, workflow adjustments, and process improvements. Prepare and review performance, quality audit, and volume reports to support monitoring, capacity planning, and operational decision-making. Ensure strict adherence by the team to company policies, data privacy regulations, and information security standards when handling sensitive property and client records. What's in it for you? Life Insurance HMO Paid leave credits IMPT. NOTE : As this website allows us to collect your information through your resumes, please read our Privacy Notice before proceeding: https://www.adec-innovations.com/privacy-statement/ Pay: Php40,000.00 - Php45,000.00 per month Benefits: Company events Health insurance Life insurance Ability to commute/relocate: Alabang: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How much is your monthly expected salary in PHP? How soon can you start? Education: Bachelor's (Required) Experience: BPO Team Leader: 3 years (Required) Real Estate: 3 years (Required) Location: Alabang (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-01, источник — Indeed.