Box Office/Visitor Services Manager

Department: Roy and Edna Disney/CalArts Theater (REDCAT)

Division/School: Roy and Edna Disney/CalArts Theater (REDCAT)

Job Title: Box Office/Visitor Services Manager

Reports To: Deputy Director and Chief Curator

Employment Type: Full-Time, Non-Exempt

Bargaining Unit: UAW-Represented Staff Position

Work Location: Los Angeles, CA

Benefits: This position is eligible for a comprehensive benefits package, including medical, dental, vision, retirement, paid time off, holidays, and other applicable benefits, subject to applicable policies and eligibility requirements.

Summary

The Roy and Edna Disney/CalArts Theater (REDCAT) seeks a Box Office/Visitor Services Manager for its flexible 180-270 seat performance space in the Walt Disney Concert Hall complex in downtown Los Angeles. This full-time, nonexempt position reports to the Deputy Director and Chief Curator and is responsible for managing, developing, and implementing creative and efficient ticketing operations, visitor experience, and customer-service driven systems for phone, web and walk-up ticket sales.

Essential Job Functions

• Oversee all aspects of ticketing services, on-line and in person, including subscription packages, memberships and single ticket sales.
• Serve as front-end coordinator for box office and show and event attendants, as an articulate spokesperson interfacing with REDCAT patrons and visitors.
• Serve as ticket and visitor services contact for partners, co-presenters, and rentals.
• Track ticketing and audience data, financial records, and box office statistics to provide routine reporting for marketing and fundraising efforts.
• Oversee outreach (e.g. listings and group scheduling) for ticketed events.
• Hire, train and manage additional box office, gallery, and front-end staff as needed.
• Work with the production team and relevant managers to assure a streamlined night-of-show experience for the audience.

Qualifications

SKILLS/ABILITIES:

• Demonstrated passion for contemporary performance and visual art.
• Willingness to work a flexible schedule including evenings and weekends.
• Ability to lead and supervise while working effectively within a team.
• Excellent customer service and phone skills, and ability to work under pressure.
• Spanish language skills a plus.

Education

• Minimum High School Diploma/GED.

Experience

• Minimum of two years’ experience working in a professional non-profit box office.
• Experience with ticketing and management computer systems such as Audience View and Tessitura.

Application Process: Applicants must complete and submit a full employment application through the job posting.

If you need a reasonable accommodation to apply for a position, please contact Human Resources at hr@calarts.edu.