Boutique Manager - Rado

Job description

Operation in the store/ Sales product to achieve the target

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Responsible in managing the shop under assignment.

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Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.

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Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.

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Co-ordinate with team to organize working schedule for sales staff in shop.

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Achieve a monthly sales budget.

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Ensure that a store is operated under a clean.

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Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.

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Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

Inventory

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Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.

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Conduct daily audit of stock management including merchandise receipt, transfers and sales.

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Manage customers’ reservations and waiting lists of unavailable products.

Coaching to sales representative

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Staff motivation and encouragement.

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Ensure that Customer Service Officer delivers a high standard of service to all customers.

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Responsible for leading the team with a good discipline and integrity.

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Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.

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Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.

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Problem solving skill with well organizational, time management, prioritization, and multitasking skills

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Able to communicate and give clear directions from back office to team and able to set expectations for their team.

Communication

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Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters.

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Discuss with Retail Manager on any suggestions relating to business issues in order to facilitate improvement in store operation.

Marketing/ Customer Relationship Management

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Handling customer complaints effectively.

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Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.

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Brain storm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs

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Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.

Reporting

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Prepare weekly reports, monthly presentation (internal & external use).

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Perform monthly sales reports to submit to Brand Manager and HQ.

Professional requirements

Qualifications

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Bachelor’s Degree or higher in related fields.

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At least 1 years working experience in retail sales operations, and passionate in watches, preferably for a company with fast moving goods/products.

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Possess a leadership style, service minded, sales oriented and able to handle multi tasks.

Skills: Must have

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Excellent communication and interpersonal skills.

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Excellent command of English. Any other language an asset.

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Strong sales and negotiation skills.

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Ability to understand and present technical details.

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Proficient in using POS systems and handling transactions.

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Computer literacy and knowledge of Microsoft Office software.