Bookings Manager

You know what it takes to keep a busy bookings or customer service team running smoothly. You're someone who enjoys leading people, solving problems and making improvements that genuinely make a difference. Now you're looking for an opportunity where you can take greater ownership, develop your team and have a real influence on how a service operates.

As a Bookings Manager, you'll take responsibility for the day-to-day running of a central patient bookings team, ensuring patients receive a responsive, professional and supportive experience. You'll balance team leadership with operational performance, helping to improve appointment availability, booking efficiency and customer service standards.

If you enjoy bringing structure to busy environments, supporting people to perform at their best and finding better ways of working, this Milton Keynes-based opportunity could be a great next move. You'll have the chance to shape processes, develop your team and contribute directly to the experience patients receive when accessing essential healthcare services.

Who's it for and what's in it for you?

Bringing an expert clinical team together with next-generation imaging technology, this is exactly what our client are bringing to the market. And not only this, their key goal is to make access to this level of healthcare as quick and easy as possible. They understand the stress that can come from waiting for a screening, so they want the UK to have early access to excellent facilities.

Currently a small team, this is a business with the mindset and the desire to expand much further than they currently lie; this is your opportunity to join a company with the potential for a meteoric rise. And with that comes the opportunity for quick progression, as well as that feel good factor that comes from bringing excellent diagnostic technology to communities across the country.

What will your day to day look like?

You'll lead the daily operations of a busy patient bookings department, ensuring enquiries, referrals and appointments are managed efficiently. Combining hands-on team leadership with a focus on service improvement, you'll help patients access the care they need while making sure the team is supported, organised and performing at its best.

• Lead and support a team of Bookings Administrators, providing guidance, coaching and regular performance feedback.
• Oversee incoming calls, emails, online enquiries and patient referrals, ensuring requests are handled promptly and professionally.
• Manage team workloads, rotas and daily priorities to maintain effective service coverage.
• Monitor appointment availability across diagnostic imaging services, helping to minimise cancellations, unused capacity and unnecessary delays.
• Identify opportunities to improve enquiry-to-booking conversion rates and ensure patients receive appropriate follow-up.
• Take ownership of complex booking enquiries, patient concerns and escalations when additional support is needed.
• Work closely with clinical and operational teams to improve booking processes and deliver a positive patient experience.
• Track key performance indicators, including response times, booking accuracy, appointment utilisation and patient satisfaction.
• Support the development of booking systems, automated processes and new technologies to improve departmental efficiency.
• Ensure patient information is handled accurately and confidentially, maintaining compliance with healthcare and data protection requirements.
• Provide regular performance updates to senior management, highlighting achievements, challenges and opportunities for improvement.

This role will suit you if you…

• Have experience managing or supervising a bookings, customer service, contact centre or patient administration team.
• Are confident leading people, managing workloads and supporting team members to achieve performance targets.
• Have worked in a busy environment handling high volumes of telephone and email enquiries.
• Enjoy improving processes, identifying inefficiencies and finding practical solutions to operational challenges.
• Have experience monitoring KPIs, reviewing team performance and implementing improvements.
• Are highly organised and able to manage competing priorities while maintaining attention to detail.
• Communicate confidently and professionally, particularly when handling sensitive enquiries or resolving customer concerns.
• Are comfortable using booking systems, CRM platforms or patient administration software.
• Have a proactive, commercially aware approach while maintaining a strong focus on customer care.
• Can build effective working relationships with senior management and colleagues across different departments.
• Ideally have experience within healthcare, diagnostic imaging or clinical administration, although this isn't essential.
• Have knowledge of patient booking systems such as Semble, or experience supporting NHS, private healthcare or insurance-related bookings, which would be advantageous.

Think this could be your next role?

Then we'd love to hear from you! If you're interested in applying or would like to see the full job description for this role, please get in touch with Freya on freya.dominey@fmctalent.com

The fine print

Reference number:

Temporary or Permanent: Permanent

FMC contact for this role: Freya Dominey