BLJTI Participant Engagement & Outreach Manager

THE CHISHOLM LEGACY PROJECT SUMMARY:

The mission of the Chisholm Legacy Project is rooted in the Just Transition Framework. The project serves as a vehicle to connect Black communities on the frontlines of climate justice with resources to traverse the path from vision to strategy to action plan to implementation to transformation. In support of frontline leadership, the project seeks to link movements and mainstream entities with the tools necessary to advance systems change centered in equity and justice. With Black women on the frontlines of advancing systems change, this project ensures that these leaders have the support they need as they transform society from extractivism to a living economy that cares for sacred relationships between people and with Mother Earth, through regenerative, cooperative, democratic systems.

SUMMARY OF THE POSITION:

The Chisholm Legacy Project seeks a Participant Engagement & Outreach Manager for its Black Liberation Just Transition Institute with a commitment to supporting Black Liberation and a willingness to be on a learning journey joining an institution that is grounded in Black Liberation, Climate Justice, and Just Transition. The central focus is managing the day-to-day engagement of BLJTI participants and leading outreach that connects individuals and organizations with BLJTI programs.

The Participant Engagement & Outreach Manager will work closely with the Associate Director to help participants enter, engage with, progress through, and complete BLJTI learning and certification opportunities. We are looking for a talented systems-thinker who is passionate about the civil and human rights of all people. The ideal candidate is a stellar interpersonal communicator who builds strong relationships, keeps people moving forward, and enjoys rolling up their sleeves and jumping in on complex projects.

The Participant Engagement & Outreach Manager will focus on owning the participant journey, growing BLJTI's reach, and keeping leadership informed through accurate tracking and reporting.

This is a twelve (12) month temporary full-time position with the potential of becoming a regular full-time position. It will report to the Associate Director of BLJTI.

Role & Responsibilities

Participant Engagement

• Manage the welcome and onboarding of new participants, ensuring each person has the information needed to begin their BLJTI experience.
• Lead participant follow-up and re-engagement efforts to support retention and progression through BLJTI learning and certification opportunities.
• Serve as the primary point of contact for participant questions, connecting participants with the appropriate BLJTI team member when additional support is needed.
• Plan and support orientations, office hours, webinars, cohorts, and other participant engagement activities.
• Maintain accurate participant engagement and follow-up records.

Outreach and Recruitment

• Lead outreach to organizations, networks, partners, prospective participants, and other identified audiences.
• Send and follow up on approved outreach communications, building and sustaining relationships with partners and contacts.
• Promote BLJTI programs, webinars, certification opportunities, and other learning activities.
• Maintain outreach records and identify promising opportunities for additional follow-up and partnership.

Communications

• Manage the distribution of approved participant communications, reminders, announcements, and program updates.
• Support newsletters, community communications, and assigned promotional activities.
• Collaborate with TCLP team members to create social media content and other communications activities.

Tracking and Reporting

• Oversee current participant engagement and outreach tracking information.
• Track enrollment, participant progression, completion, engagement activities, and outreach activities.
• Prepare and present a monthly BLJTI report summarizing participant, program, and outreach activity and identifying barriers or issues requiring leadership attention.

Qualifications

The ideal candidate for this position will possess many, if not all, of the following qualifications and competencies:

• Extensive experience in managing learning management systems and adult education programs.
• A passion for and commitment to advocating for progressive policies and programs, and for eliminating policies and practices that lead to racial and ethnic disparities.
• Experience with and passion for environmental and climate justice.
• A successful track record in setting priorities along with keen analytic, organizational, problem-solving, and decision-making skills.
• Track record of success managing multiple projects simultaneously.
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and collaborate with various internal and external stakeholders.
• Strong verbal and written communication skills, with the ability to convey information clearly to all team members, upper management, and stakeholders.
• Ability to manage and resolve conflicts within the team effectively, promoting collaboration, understanding, and maintaining a harmonious workplace.
• Extreme level of reliability and accountability.
• Self-driven, self-starter.
• Familiarity with operating within a deliverable-oriented programmatic structure.
• Experience in planning, executing, and overseeing projects, ensuring that deadlines are met, budgets are adhered to, and quality standards are maintained.
• An organized work style.
• A results-focused approach and commitment to going the extra mile.
• Proficient in various technical software, including Microsoft Suite, Learning Management Systems, Asana, Prezi, Canva, and others.

Position Terms

• This position is a twelve (12) month temporary (with potential for permanent hire) and is full-time, expected to work for a 40-hour work week.
• This position is classified as exempt.
• Ability to participate in TCLP benefits including not limited to employer paid medical, dental, and vision benefits.
• This position will receive a 90-day (about 3 months) performance review.
• Ability to travel upon request; in addition to traveling to in-person meetings for the organization, including but not limited to 2 to 3 staff retreats a year.

Originally posted on Himalayas