Billing & Pricing Operations Analyst

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Job Description:

Professional - Billing & Pricing Operations Analyst

Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting. The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations.

Key Responsibilities

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Operations Management:

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Manage billing, pricing, and reconciliations with high accuracy and compliance.

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Analyze vendor pricing, contracts, and financial data to resolve discrepancies.

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Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations.

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Own high-priority and complex vendor/reseller issues and drive resolution.

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Maintain data integrity across systems, regions, and stakeholders.

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Support pricing decisions, validations, and approvals.

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Reporting & Analytics:

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Generate scheduled and ad-hoc reports across multiple regions.

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Leverage advanced Excel, reporting tools, and automation for data analysis.

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Build dashboards, templates, and reporting solutions.

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Analysis of large datasets and provide data comprehension

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Translate business requirements into actionable insights and reporting outputs.

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Process Improvement:

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Identify operational risks, inefficiencies, and improvement opportunities.

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Drive automation and continuous improvement initiatives.

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Participate in cross-functional projects to improve productivity and service quality.

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Escalation & Issue Management:

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Investigate and resolve escalated issues through detailed analysis.

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Collaborate with global teams to ensure timely resolution of business-impacting issues.

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Subject Matter Expertise:

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Maintain process documentation and ensure adherence to SOPs.

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Provide guidance, training, and onboarding support to team members.

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Act as a key point of contact for process-related queries.

Required Qualifications

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Bachelor’s degree in Finance , Business, Analytics, or related field.

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3–5+ years of experience in billing, pricing, financial operations, or reporting.

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Advanced Excel skills (pivot tables, formulas, macros).

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Strong analytical, problem-solving, and stakeholder management skills.

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Experience with reconciliations, financial data, and vendor operations.

Preferred / Good-to-Have Skills

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SQL, Python, and data analysis capabilities.

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Power BI or similar BI/visualization tools.

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Experience with automation tools (Power Automate, VBA, RPA tools like UiPath).

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Exposure to AI/ML or intelligent automation in reporting/operations.

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Experience in Cloud Products and Vendors – Billing and Pricing

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Experience with CRM, ERP, or financial systems.

Key Competencies

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Data-driven decision-making

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Strong attention to detail and accuracy

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Collaboration and stakeholder engagement

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Continuous improvement and automation minds