Bilingual Technical Service Engineer

About Us

Marketech International Corporation USA (MICU) is the U.S. subsidiary of Marketech International Corp. (MIC), a global technology and engineering firm founded in 1988. We support semiconductor, cleanroom and high-tech facility projects with turnkey services that include cleanroom and MEP construction, utility and chemical supply systems, tool installation and ongoing maintenance. This role is part of our Advanced Technology Matrix United (ATMU) team, which supplies specialized equipment, chemicals and parts to high-tech industries. ATMU also provides installation, maintenance, repair, logistics and warehousing services.

Job Overview

Marketech International Corporation USA is seeking a bilingual Technical Service Engineer to provide hands-on equipment installation, troubleshooting, maintenance and customer-facing technical support. This role works with customers, suppliers, vendors and internal teams on setup, commissioning, testing, issue resolution and product performance. It's a good fit for someone with strong mechanical aptitude, solid problem-solving skills and a customer-service focus.

Key Responsibilities

Installation & Commissioning

• Support equipment installation, setup, commissioning, startup, testing and functional verification.
• Support customer training, equipment handover and product evaluations.

Troubleshooting & Maintenance

• Perform troubleshooting, inspections, preventive maintenance and basic repairs.
• Diagnose equipment and system problems using drawings, manuals, specifications, test data and field observations.
• Perform root cause analysis and coordinate corrective actions with outside parties and internal teams.

Customer Support & Reporting

• Provide onsite and remote technical support to customers, suppliers, vendors and internal teams in English and Chinese.
• Communicate equipment status, findings, recommended fixes and service updates clearly.
• Prepare service reports, troubleshooting summaries, issue logs and technical documentation.
• Work with Sales, Supply Chain, Logistics, Engineering, suppliers and vendors to meet customer needs.
• Look for ways to improve equipment performance, service processes and customer support.

Required Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Materials Science, Engineering Technology or a related field.
• Strong mechanical aptitude and hands-on troubleshooting ability.
• Ability to read technical drawings, manuals, specifications and product documentation.
• Bilingual in English and Chinese, written and spoken.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to work onsite in Phoenix, AZ, and travel locally to customer sites.

Preferred Qualifications

• Experience in technical service, field engineering, equipment support, commissioning or maintenance.
• Experience supporting semiconductor, high-tech manufacturing, laboratory or cleanroom environments.
• Experience working directly with customers, equipment manufacturers or vendors.
• Familiarity with root cause analysis, corrective actions and issue tracking.

Skills & Competencies

• Equipment installation and commissioning
• Mechanical troubleshooting and repair
• Root cause analysis
• Customer-facing technical support
• Service reporting and documentation
• Bilingual communication
• Vendor and supplier coordination
• Managing multiple priorities

Benefits

• 100% Paid Benefits for the Employee: Medical, Dental, Vision and Life Insurance
• Paid Time Off (PTO)
• 401(k) Plan

Work Environment

This role mixes office-based support with hands-on work in equipment areas and at customer sites. Work may take place in warehouses, manufacturing facilities, cleanrooms, laboratories and equipment rooms, with local travel to customers. You must wear required PPE where applicable.