Bilingual CX Specialist

We’re thrilled that you are interested in joining us here at the Amynta Group !

Position Summary:

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Summary:

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Functions:

• Provide best in class customer service to external clients/support and assistance to internal departments.
• Assist in corresponding with members of the sales team via phone or email.
• Daily administration and coordination of customer service activities.
• Liaise with the sales team to coordinate in-field support.
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
• Assemble marketing/sales collateral and POS materials.
• Maintain a strong knowledge of Sym-Tech products.
• Meet or exceed monthly call center performance objectives including call quality and performance objectives.
• Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date.
• Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
• Additional duties, tasks and/or projects as required by Management.

Minimum Qualifications & Competencies:

• 3+ years of customer service experience or relevant industry experience
• Fluently bilingual in French and English (written and spoken)
• A passion and desire to consistently and compassionately deliver a superior customer experience
• Energetic, friendly, outgoing, proactive personality and phone business acumen
• Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
• Proven ability to adapt to changing situations
• Excellent written and oral communication skills
• Demonstrated experience with customer escalation, conflict resolution, and negotiation
• Strong willingness to problem solve and work well with minimal supervision
• Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
• Proficient in the MS Office suite
• CRM experience an asset
• May be required to work overtime as per business needs

Originally posted on Himalayas