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Bilingual Customer Care Rep - Virtual - 1st shift!

SKYGEN · Удалённо · United States

# Bilingual Customer Care Rep - Virtual - 1st shift! **SKYGEN** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Bilingual-Customer-Service-Representative]` `[Call-Center-Representative]` `[Healthcare-Customer-Service-Representative]` `[Insurance-Customer-Service-Representative]` `[Remote-Bilingual-Customer-Service-Representative]` `[Customer-Service-Spanish-Language-(Remote)]` `[Remote-Spanish-Customer-Support-Representative]` `[Bilingual-Spanish-Customer-Service-Representative]` `[Bilingual-Customer-Support-Representative]` `[Bilingual-Customer-Support-Specialist]` `[Bilingual-Contact-Center-Representative]` `[Spanish-Bilingual-Customer-Care-Coordinator]` `[Bilingual-Customer-Care-Coordinator]` --- ### About the Role Important things YOU should know: - Must be fluent in Spanish - Fully remote opportunity - Experience with Dental or Health insurance a preferred plus! - Training schedule: 8:00am- 4:30pm CST Monday – Friday for the initial 90 days - Work schedule (after training): Multiple opportunities available with ranging start times from 7:00am CST to 10:30am CST Mon - Fri. - Hours of operation: 7:00am - 10:00pm CST so shift could flex based on business need - Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - $2.00/hour differential on Mon/Tues - Exceptional professional growth in a fun rewarding environment What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What is in it for YOU? - Career growth in an inclusive culture - Paid training - Health benefits - 401(k) What will YOU be working on every day? - Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. - Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. - Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. - Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances. - Provide updates to providers with questions regarding the status of their credentialing application. - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. - Ensure all calls are answered according to company and client guidelines. - Accurately document call information and resolution in our internal systems. - Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. - Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: - Provide recommendations on system enhancements and process improvements to management. - Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. - Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent Required Level of Experience - 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail Required Knowledge, Skills, and Abilities - Must be fluent in Spanish - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook - Ability to work occasional overtime as needed - Excellent listening and communication skills - Superior customer service skills including the natural ability to provide empathy - Strong data entry/typing skills - Strong navigation skills and the ability to multi-task - Excellent attention to detail - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need - Leverage knowledge and resources to provide the appropriate solutions What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience - 1+ years of job related customer service experience within the dental, vision or medical industry - Previous experience working in a virtual environment - Understanding of dental, vision and/or medical insurance terminology - Previous call center experience Originally posted on Himalayas

Наблюдалась 2026-10-04, впервые 2026-10-04, источник — Himalayas (JSON API).

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