Bike Service Quality Engineer
# Bike Service Quality Engineer **Công Ty Tnhh Mtv Dat Bike Vietnam** · Thành phố Hồ Chí Minh · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Mô tả công việc: (Mức lương: Thỏa thuận) Service Quality Analysis - Perform deep analysis of Quality metrics (CRR, FTFR, RRR) from the data system; identify patterns, outliers, and hidden root causes. - Collaborate with the Analytics team to propose new analytical angles, improved dashboards, and early warning signals for the new EV platform. - Provide regular technical quality reports across the full network to the Service Excellence Manager and Head of Bike Servicing. Framework & Technical Documentation - Design and maintain standardized Diagnostic Frameworks, Repair Procedures, and Troubleshooting Guides segmented by fault type and vehicle model. - Author Technical Service Bulletins (TSBs) when systemic faults are detected or R& updates are released, ensuring full network coverage. - Pilot and evaluate new diagnostic methods, tools, and equipment; recommend deployment of solutions that demonstrate clear impact. Technician Training & Capability Building - Develop technical training programs (on-site and remote) based on real-world fault analysis. - Directly deliver training sessions, on-site coaching, and technical capability assessments at 3S and Hub locations. - Collaborate with the Training team to embed technical content into the LMS where applicable. Field–R& Technical Bridge - Record, classify, and track recurring technical issues from the field; clearly distinguish design/material defects from repair process failures. - Prepare detailed technical briefs (failure pattern, frequency, conditions, attempted fixes, suspected root cause) for efficient R& intake and resolution. - Follow up resolution progress with R& and ensure solutions are deployed to the network on schedule. Chức vụ: Nhân Viên/Chuyên Viên Hình thức làm việc: Toàn thời gian Quyền lợi được hưởng: - Competitive income. - Meal support according to company policy. - Social insurance. - MIC insurance. - Discount price to buy a Dat Bike. Yêu cầu bằng cấp (tối thiểu): Cao Đẳng Yêu cầu công việc: Root Cause Analysis: Proficient in - 1 framework (8D, Fishbone+5Whys, DMAIC). Always traces back to the true root cause, not just the symptom. Experience writing Corrective Action Reports or TSBs. - Technical Documentation: Has authored repair procedures, diagnostic checklists, or training materials from field experience. Writes for technicians to execute, not engineers to review. - Service Metrics Literacy: Understands Quality metrics of servicing, and what the numbers don't reveal. Sufficient data literacy to collaborate with analytics and proactively propose new analyses. - Standardization & Scale Mindset: Always asks: 'How do we make 100 locations do this correctly?' Understands tiered support models and knows SOPs must be measured and continuously updated. - Technician Training & Coaching: Has delivered classroom training, on-site coaching, or developed technical training content. Has the technical credibility for technicians to trust and follow. - Field–R& Bridge: Knows how to package field problems into a clean technical brief. Technical enough to hold their own with R& practical enough to ensure solutions are field-deployable. Yêu cầu giới tính: Nam/Nữ Ngành nghề: Cơ Khí - Chế Tạo Máy,Quản Lý Chất Lượng Sản Xuất,Vận Hành - Bảo Trì - Sửa Chữa Cao Đẳng 1 - 2 năm
Наблюдалась 2026-10-19, впервые 2026-10-14, источник — Indeed.