BDC Representative

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Dealer Liaison is responsible for managing Auto Collision Group Inc. relationships with individual customers and auto dealerships.

Summary of Duties:

• Generate new business opportunities through prospecting within independent customers and dealer market.
• Check in vehicles and tag vehicles.
• Manage a preferred network of auto dealers.
• Follow up on new leads and referrals resulting from field activity in both customers and auto dealers.
• Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.
• Identify sales prospects and contact these and other accounts assigned to you.
• Provide high quality customer service
• Provide information to facilitate problem resolutions
• Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.
• Prepare action plans and schedules to visit representatives from accounts assigned to you.
• Act as a liaison between dealerships and all of Auto Collision Group, Inc. internal departments.
• Collect purchase orders for all warranty and internal work completed for dealerships.
• Conducts routine tasks as directed
• Closely supervised with little latitude for independent judgment

Qualifications:

Education: High School Diploma. Driver’s license required.

Experience: Customer Service: 1 year (Preferred)

Computer Skill: Basic knowledge of computer skills including data entry. Basic knowledge Microsoft Office (Word, Excel, PowerPoint)

Other Skills:

• Ability to present a positive and professional image to all customers
• Ability to work independently and as a team member
• Strong client management and relationship building skills
• Competitive, goal oriented, and coachable – receptive to feedback
• Effective oral and written communications skills
• Attention to detail and strong mathematical aptitude.
• Self-starter who is highly organized
• Able to handle multiple projects and assignments with attention to detail
• Problem solving, well organized, detailed oriented and accurate.

Additional Preferred Skills/ Experience :

• Proficient in CCC One software.
• Strong negotiating skills