Barista Winstar World Casino & Resort

ESSENTIAL FUNCTIONS

• Ensures that all customers are educated on our products and services.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Greets all customers with fast, friendly, personalized service.
• Accurately rings sales orders into POS system and counts back change to customers in a courteous and friendly manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Other duties as assigned.

QUALIFICATIONS

• Must have at least 1 year experience in a high volume bar.
• Excellent customer service
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
• Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow.
• Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
• Detail Oriented
• Ability to work independently and/or in a team environment.
• Menu planning and development
• Must be able to stand or walk for varying length of time.
• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms.
• Ability to lift and/ or move up to 25 pounds.
• Must be able to work extended hours due to business requirements including late nights, weekends and holidays.