Bar Waitress (Sports Bar)
Position: Bar Waitress – Sports Bar Department: Food & Beverage Location: Mercure Hotel Suites and Apartments, Barsha Heights, Dubai Reports To: Bar Supervisor / Restaurant Manager JOB PURPOSE To provide friendly, professional, and efficient food and beverage service to guests at the Sports Bar while ensuring high standards of guest satisfaction, service quality, cleanliness, and compliance with hotel policies and procedures. KEY RESPONSIBILITIES Guest Service Welcome and acknowledge guests in a warm, friendly, and professional manner. Provide attentive and efficient service throughout the guest experience. Present menus and provide accurate information about food, beverages, promotions, and special offers. Take guest orders accurately and ensure timely service. Anticipate guest needs and respond promptly to requests and inquiries. Check guest satisfaction throughout the service and address concerns professionally, escalating them to the Supervisor or Manager when required. Maintain a positive, energetic, and welcoming atmosphere within the Sports Bar. Food & Beverage Service Serve food and beverages according to hotel standards and established sequence of service. Demonstrate good knowledge of the menu, beverages, ingredients, garnishes, and preparation methods. Promote and upsell food and beverage items where appropriate. Ensure all orders are correctly entered into the POS system. Process bills and payments accurately in accordance with hotel procedures. Coordinate closely with the kitchen, bar, stewarding, and other F&B team members to ensure smooth service. Monitor assigned tables and ensure prompt clearing and resetting. Sports Bar Operations Maintain knowledge of sports events, promotions, and activities taking place within the Sports Bar. Assist guests with information regarding ongoing sports events and outlet promotions. Ensure tables, service stations, menus, glassware, and other operating equipment are properly set up and maintained. Assist with opening and closing duties, including cleaning, replenishment, and preparation of the outlet. Ensure adequate stock of service items and promptly report shortages to the Supervisor. Maintain the cleanliness and organization of the bar and service areas at all times. Hygiene, Safety & Standards Follow all hotel, Food & Beverage, food safety, hygiene, health and safety policies and procedures. Maintain high standards of personal grooming, uniform, and professional appearance. Handle glassware, equipment, and other operating supplies carefully to minimize breakage and wastage. Report accidents, unsafe conditions, equipment defects, or maintenance requirements to the Supervisor immediately. Ensure all service areas are clean, safe, organized, and ready for operation. Comply with applicable hotel procedures concerning the responsible service of alcoholic beverages and age verification. Teamwork & Communication Work effectively with colleagues and other departments to ensure smooth daily operations. Attend daily briefings, training sessions, and meetings as required. Maintain positive and professional working relationships with colleagues and management. Assist other Food & Beverage outlets during busy periods when required. Perform any other reasonable duties and responsibilities assigned by the Supervisor, Restaurant Manager, or management. QUALIFICATIONS & EXPERIENCE High school diploma or equivalent; hospitality/F&B qualification is an advantage. Minimum 1–2 years of experience in a hotel, restaurant, bar, or similar F&B environment. Previous experience in a sports bar, lounge, pub, or high-volume bar environment is preferred. Good knowledge of food and beverage service standards. Basic knowledge of beverages, cocktails, wines, spirits, and soft drinks is an advantage. Previous experience with POS systems is preferred. Good command of spoken English; additional languages are an advantage. KEY COMPETENCIES Excellent customer service and communication skills. Friendly, outgoing, and approachable personality. Strong product knowledge and sales/up-selling skills. Team player with a positive attitude. Ability to work efficiently under pressure in a fast-paced environment. Good attention to detail and organizational skills. Professional grooming and presentation. Flexible to work shifts, weekends, public holidays, and late hours. Strong commitment to hygiene, safety, and service standards. PHYSICAL REQUIREMENTS Ability to stand and walk for extended periods during the shift. Ability to carry trays and handle food, beverages, glassware, and service equipment safely. Ability to work in a busy and dynamic bar environment. Note: The above duties and responsibilities are not exhaustive and may be amended or supplemented according to the operational requirements of the hotel. Pay: AED1,500.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.