Bar Manager (Sports Bar)

Position: Bar Manager – Sports Bar Department: Food & Beverage Hotel: Mercure Hotel Suites & Apartments, Barsha Heights, Dubai Reports To: Food & Beverage Manager

POSITION PURPOSE

To manage the day-to-day operations of the Sports Bar, ensuring excellent guest satisfaction, efficient service, strong financial performance, and compliance with hotel standards and applicable regulations. The Bar Manager is responsible for leading the team, maintaining service quality, driving revenue, and creating a lively and welcoming atmosphere for guests to enjoy sports, food, and beverages.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee the daily operations of the Sports Bar, ensuring smooth and efficient service.
• Maintain high standards of service, cleanliness, presentation, and hygiene in accordance with hotel policies.
• Ensure the bar is properly set up before service, including the availability of beverages, glassware, equipment, and operating supplies.
• Coordinate with the kitchen and other hotel departments to ensure seamless service delivery.
• Ensure sports broadcasts, screens, sound systems, and other entertainment facilities are operational and properly managed.
• Monitor guest flow and ensure adequate staffing during peak hours, live sporting events, and special promotions.

1. Guest Experience

• Deliver exceptional guest service in line with Mercure and Accor brand standards.
• Build strong relationships with regular guests and respond professionally to guest feedback.
• Handle guest complaints promptly and effectively, ensuring appropriate follow-up.
• Create a welcoming and engaging atmosphere that encourages repeat visits and guest loyalty.
• Ensure the team is knowledgeable about the menu, beverages, promotions, and upcoming sporting events.

1. Team Leadership and Development

• Lead, supervise, and motivate the bar team to achieve operational and service objectives.
• Prepare duty rosters and manage staffing levels according to business requirements.
• Conduct team briefings, training sessions, and performance reviews.
• Ensure all team members follow grooming, punctuality, discipline, and service standards.
• Support recruitment, onboarding, coaching, and the development of team members.
• Foster teamwork, accountability, and a positive working environment.

1. Financial and Revenue Management

• Monitor daily sales, revenue, and operational performance against established targets.
• Develop and implement initiatives to increase beverage sales, food sales, and overall profitability.
• Control beverage costs, stock consumption, wastage, and operational expenses.
• Conduct regular stock counts and ensure accurate inventory records.
• Monitor beverage requisitions, purchasing, receiving, and stock rotation.
• Ensure all sales transactions are processed accurately through the Point of Sale (POS) system.
• Review sales reports and identify opportunities to improve revenue and profitability.
• Ensure compliance with hotel cash-handling procedures and financial controls.

1. Promotions and Marketing

• Develop and implement promotions, happy-hour offers, themed nights, and sports-related events in coordination with the Food & Beverage and Marketing teams.
• Maximise revenue opportunities during major sporting events, including football matches and other live sports broadcasts.
• Coordinate promotional activities to attract new guests and encourage repeat business.
• Monitor market trends and competitor activities to identify opportunities for business growth.
• Ensure promotional materials, menus, and displays are accurate and professionally presented.

1. Hygiene, Safety and Compliance

• Ensure compliance with hotel health, safety, food hygiene, and sanitation standards.
• Maintain appropriate storage, handling, and service procedures for food and beverages.
• Ensure responsible alcohol service in accordance with applicable UAE laws and hotel policies.
• Conduct regular inspections of the bar, storage areas, equipment, and service stations.
• Report maintenance issues, equipment failures, and safety concerns promptly.
• Ensure all team members follow emergency procedures and established operating standards.

1. Administration and Reporting

• Prepare daily operational reports, sales summaries, stock reports, and other required documentation.
• Monitor departmental KPIs and provide regular updates to the Food & Beverage Manager.
• Maintain accurate records of inventory, requisitions, wastage, and team performance.
• Ensure all standard operating procedures are implemented and consistently followed.
• Coordinate with Finance, Purchasing, Kitchen, Stewarding, and other relevant departments to support efficient operations.

QUALIFICATIONS AND EXPERIENCE

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Minimum 3–5 years of experience in Food & Beverage operations, including supervisory or management experience in a bar environment.
• Previous experience managing a sports bar, pub, or high-volume beverage operation is an advantage.
• Strong knowledge of beverage service, bar operations, inventory management, and cost control.
• Experience in staff scheduling, team leadership, guest relations, and revenue generation.
• Knowledge of POS systems, stock management systems, and standard hospitality operating procedures.
• Familiarity with UAE hospitality regulations and responsible alcohol service requirements.

KEY SKILLS AND COMPETENCIES

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Guest-focused approach with a commitment to service excellence.
• Commercial awareness and strong sales skills.
• Effective planning, organisation, and problem-solving abilities.
• Sound knowledge of beverage operations and cost control.
• Ability to work under pressure and manage busy service periods.
• Flexibility to work shifts, weekends, public holidays, and during major sporting events.

PERSONAL ATTRIBUTES

• Professional, approachable, and confident.
• Passionate about hospitality and guest engagement.
• Proactive, organised, and results-oriented.
• Strong attention to detail and commitment to quality.
• A positive team player who leads by example.

Pay: AED8,000.00 per month

Work Location: In person