Band 8a Operations Manager for Occupational Health & Wellbeing Services

The operations manager will lead on the day-to-day operational management of the occupational health service as business as usual, whilst delivering improvements to efficiency, outcomes, user experience, operational performance, and staff engagement within a framework of effective governance.

The post holder will operate as the operational lead and will have the knowledge to, in consultation with relevant subject matter experts, advise customers and stakeholders on complex and sensitive operational issues including but not limited to:

o compliance consistent with the SLAs and KPIs

o best practice and implementation of leading edge/automated processes across the full range of occupational health activities

o system optimisation

• Lead and monitor standards and targets and ensure they are adhered to and that performance reports are produced to enable the service’s compliance.
• Support the governance arrangements within the service including audit, complaints management, incidents, risks, and health and safety.
• Be responsible to the Head of Clinical Services for financial performance relating to delegated budgets and operational performance of the service.
• Deputise for the Head of Clinical Services in their absence, as delegated.
• Build a high performing team that works together, to build ever better services based upon strong processes, a culture of using data and strong collaboration across the service, NLPSS and its partners.
• Ensure that the wider team has an up-to-date training needs analysis and that plans are in place to ensure required training is arranged, including personal development plans.

North London Partners’ shared occupational health service is a new collaborative which seeks to promote, maintain and improve the health of the employees within partner and client organisations across north central London and to safeguard employees’ health from risk arising from their work and/or working environment.

Please see the job description and person specification for full remit or role and responsibilities.