Band 7 Systems Manager

We are seeking an experienced, enthusiastic, engaged and forward-thinking Systems Manager to lead the development, optimisation and support of our systems portfolio. This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and making a meaningful impact on service delivery.

We're looking for someone who understands that successful systems are about more than technology. You will be able to connect system configuration, business processes and user experience to identify practical solutions that deliver real benefits. You'll think on your feet, see the bigger picture and join the dots between technical functionality and operational needs.

As the lead subject matter expert you will act as the central point of expertise for our systems, providing advice, guidance and leadership on all systems-related matters. You'll be innovative in your thinking but pragmatic in your approach, ensuring improvements are effective, sustainable and focused on service needs.

The successful candidate will be resilient, organised and adaptable, able to prioritise workloads, manage competing demands and respond positively to changing requirements. You'll be an effective and proactive communicator, building strong relationships with stakeholders while translating technical information into meaningful messages.

Above all, you'll be a supportive, collaborative team player committed to delivering excellent services and an outstanding user experience.

The Systems Manager is responsible for the effective management, maintenance, development and optimisation of systems used across North London Partners Shared Services. Acting as the lead subject matter expert, the postholder will ensure systems are reliable, fit for purpose and deliver an excellent user experience while supporting operational and strategic service objectives.

Key responsibilities include:

Acting as the central point of contact and subject matter expert for systems across the service, providing specialist advice and guidance to stakeholders.

Managing the day-to-day operation, maintenance and ongoing development of systems, ensuring maximum availability and minimal disruption to services.

Leading system improvements, upgrades, reconfigurations and implementations, working closely with suppliers, users and stakeholders to ensure successful delivery.

Building effective relationships with internal teams, external suppliers and partner organisations to support service delivery and system performance.

Ensuring customer feedback is used to drive continuous improvement and enhance the user experience.

Managing and prioritising workloads, project timelines and competing demands, adapting plans to meet changing service requirements.

North London Partners Shared Services is an innovative NHS business unit dedicated to providing corporate services at scale across London. A partnership of 8 Trusts, our vision is to deliver a ‘excellent patient care through an outstanding employee experience’.

We need the most innovative, creative and caring people from outside and inside the NHS to deliver our mission to redefine our corporate services around the user experience, using technology to support innovation in service delivery.

Please refer to the job description and person specification.

Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment.