Bakery Retail Operations and Sales Supervisor

About Us Nana Dot's Southern Sweets is an bakery specializing in delicious Southern desserts. Based in Mesquite, Texas, we serve customers locally across the DFW Metroplex and ship nationwide to the United States and Canada. You’ll also find us at farmers markets, festivals, and major events like the State Fair of Texas & Foodieland.

Position Overview We are seeking a highly motivated, hands-on Retail Operations & Sales Supervisor to support both the operational and sales sides of our growing, family-owned business. This role is ideal for someone who thrives in a fast-paced environment, enjoys being out and about at various events and is passionate about building customer relationships.

This individual will report directly to the Chief Operations Officer (COO) and play a key role in ensuring smooth execution of events, transportation of products, and expansion of our sales presence across DFW and beyond.

Key ResponsibilitiesOperations & Logistics

• Drive company van to transport products, equipment, supplies, and team members to multiple event locations
• Load and unload tents, tables, inventory, displays, and event supplies before and after events
• Handle pickups and drop-offs for events, markets, festivals, and pop-up locations
• Assist with booth setup, breakdown, and event preparation
• Organize products and equipment for transportation and sales
• Maintain cleanliness and organization of company vehicle and event equipment
• Support day-to-day event operations in fast-paced environments
• Travel throughout DFW and occasionally outside Texas for scheduled events

Sales & Customer Service

• Greet customers and provide friendly customer service
• Describe products and answer questions about menu items
• Process cash and card transactions accurately
• Restock products and maintain clean product displays throughout events
• Help create a welcoming and positive customer experience

Schedule:

• 6am - 2pm
• 8am - 4pm
• 7am - 3pm
• (Schedules vary depending on weekend events)
• Some evening events as needed

Travel & Flexibility

• Participate in road trips for major events and pop-ups outside DFW
• Ensure attractive product displays that align with brand standards
• Troubleshoot on-site issues and ensure smooth event operations
• Support team members during busy sales periods

Qualifications

• Valid driver’s license with a clean driving record
• Comfortable driving a cargo van
• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Sales-minded with a proactive, outgoing personality
• Ability to lift and carry 25–50 lbs
• Willingness to work weekends and travel as needed

Preferred (Not Required)

• Experience in event operations, food service, or retail sales
• Familiarity with farmers markets or festival environments
• Basic knowledge of inventory or logistics coordination

Why Join Us?

• Opportunity to grow with a family-owned business
• Dynamic, on-the-go work environment (no desk job!)
• Direct impact on company growth and expansion
• Fun, community-focused atmosphere at markets and events

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule

Work Location: In person