Back Office Executive

Position Overview

We are seeking a detail-oriented Back Office Executive to support membership administration and local business operations. The role covers onboarding coordination, KYC documentation, billing and collections, contract administration and operational reporting.

Key Responsibilities

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Coordinate member onboarding, collecting required information and checking documentation for completeness and accuracy.

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Liaise with Compliance on KYC requirements, outstanding documents and matters requiring review or escalation.

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Track onboarding progress and keep relevant teams informed of outstanding actions.

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Maintain accurate member records and handle personal and financial information confidentially.

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Prepare and coordinate membership invoices, monitor payment status and follow up on outstanding balances.

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Resolve billing queries with Finance and the relevant client-facing teams.

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Administer vendor and freelance introducer contracts using approved templates and processes.

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Track contract signatures, renewals, payment terms and supporting documentation.

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Check supplier invoices and introducer payment requests against approved agreements before submitting them for processing.

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Prepare regular updates on onboarding, outstanding payments, contract status and operational activity.

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Coordinate with Group teams to maintain consistent records, processes and documentation.

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Identify administrative gaps and suggest practical improvements to accuracy and efficiency.