B2C / Retail Sales Representative

B2C / Retail Sales Representative

Company: Gilani Mobility Trading Co. L.L.C. Location: Dubai, United Arab Emirates Employment Type: Full-Time Department: Sales Position: B2C / Retail Sales Representative Language Requirement: Good command of English (Arabic is an advantage)

About Gilani Mobility

Gilani Mobility is a Dubai-based company specializing in innovative mobility and accessibility solutions, including wheelchairs, mobility scooters, wheelchair-accessible vehicles, vehicle modifications, wheelchair lifts, mobility equipment rentals, and customized accessibility solutions.

We are committed to providing high-quality products and professional customer service to individuals and families seeking reliable mobility and accessibility solutions.

Position Overview

We are seeking an enthusiastic, customer-focused, and results-driven B2C / Retail Sales Representative to join our Sales Team in Dubai.

The successful candidate will be responsible for assisting walk-in customers, handling retail inquiries, providing product consultations, generating sales, and maintaining excellent customer relationships.

This position requires strong communication skills, product knowledge, and the ability to understand customers' mobility needs and recommend suitable solutions.

Key Responsibilities

• Welcome and assist walk-in customers, providing professional and friendly customer service.
• Understand customers' mobility and accessibility requirements and recommend appropriate products.
• Explain product features, specifications, pricing, warranties, and available options.
• Conduct product demonstrations and assist customers in selecting suitable mobility equipment.
• Handle customer inquiries through showroom visits, telephone calls, WhatsApp, email, and other approved communication channels.
• Prepare quotations, sales orders, and related sales documentation.
• Follow up on customer inquiries, pending quotations, and potential sales opportunities.
• Convert customer inquiries into confirmed sales and achieve assigned monthly sales targets.
• Promote mobility equipment, wheelchairs, mobility scooters, accessibility products, and rental services.
• Maintain accurate customer records, sales transactions, and follow-up activities.
• Coordinate with the Accounts Department regarding customer payments, invoices, and outstanding balances.
• Coordinate with Warehouse, Production, Logistics, and Technical Teams regarding product availability, delivery, installation, and after-sales support.
• Maintain showroom cleanliness, proper product displays, and professional presentation standards.
• Assist with inventory monitoring and report product shortages or damaged items.
• Handle customer concerns professionally and coordinate with relevant departments for resolution.
• Identify opportunities for additional sales, product upgrades, and repeat business.
• Prepare daily sales activity reports and provide regular updates to the Sales Manager.
• Follow company policies, approved pricing, and sales procedures.

Qualifications & Requirements

• Minimum 2 years of experience in retail sales, B2C sales, or customer-facing sales roles , preferably in the UAE.
• Proven ability to achieve sales targets and convert customer inquiries into sales.
• Strong communication, interpersonal, and customer service skills.
• Good command of written and spoken English; Arabic is an advantage.
• Experience in mobility equipment, medical equipment, healthcare products, automotive accessories, or related retail industries is preferred.
• Ability to explain technical product features clearly and professionally.
• Experience handling walk-in customers, telephone inquiries, and WhatsApp sales.
• Good negotiation, presentation, and problem-solving skills.
• Basic proficiency in Microsoft Office, sales reporting, and customer management systems.
• Ability to work independently and collaboratively within a sales team.
• Professional appearance, positive attitude, and customer-focused approach.
• Willingness to work according to the company's showroom schedule.
• Candidates available to join immediately will be preferred.

Key Performance Indicators (KPIs)

• Monthly retail sales revenue achievement.
• Number of customer inquiries handled.
• Conversion of inquiries and quotations into confirmed sales.
• New customer acquisition.
• Customer satisfaction and service quality.
• Follow-up effectiveness and repeat sales.
• Accuracy of sales documentation and reporting.
• Compliance with company sales procedures.

What We Offer

• Competitive salary based on qualifications and experience.
• Performance-based sales incentives, subject to company policy.
• Employment benefits in accordance with UAE Labour Law.
• Product training and professional development.
• Opportunity to work with a growing mobility and accessibility solutions company.
• Supportive and collaborative working environment.

How to Apply

Interested candidates are invited to submit their updated CV through Indeed .

Important: Applicants should have relevant retail or B2C sales experience, strong customer service skills, and the ability to achieve sales targets.

Pay: From AED5,000.00 per month

Application Question(s):

• How many years of B2C or retail sales experience do you have in the UAE?
• Do you have experience selling mobility equipment, medical equipment, healthcare products, automotive accessories, or related products?
• Have you previously worked in a showroom or retail store handling walk-in customers?
• Are you comfortable conducting product demonstrations and explaining product features to customers?
• What is your expected monthly salary in AED?
• What is your current UAE visa status and notice period?
• Are you available to join immediately?

Work Location: In person