B2B Account Executive

Role Purpose

The B2B Account Executive is responsible for owning and growing a portfolio of partner and client relationships in KSA, ensuring day-to-day execution is handled proactively and with minimal escalation. This role acts as the operational extension of the Partnerships & BD Manager — translating strategic partnership goals into consistent, on-the-ground delivery, while flagging risks and opportunities early. The ideal candidate combines strong ownership instincts with the judgment to know when to act independently and when to escalate.

Key Responsibilities:

1. Account & Relationship Management

• Serve as the primary day-to-day point of contact for an assigned portfolio of partners/accounts in KSA.
• Build trusted relationships with partner stakeholders, understanding their business needs and priorities.
• Ensure contractual obligations, SLAs, and partnership commitments are tracked and met.

1. Execution & Coordination

• Translate partnership agreements and BD initiatives into actionable execution plans.
• Coordinate internally across marketing, operations, finance, and product teams to deliver on partner commitments.
• Manage onboarding of new partners/accounts, ensuring a smooth and professional launch.

1. Reporting & Insight

• Maintain accurate, up-to-date account records, trackers, and CRM data.
• Prepare regular performance reports and account health summaries for the Partnerships & BD Manager.
• Proactively surface risks, blockers, and opportunities — not just report on what already happened.

1. Growth & Retention

• Identify upsell, cross-sell, and renewal opportunities within existing accounts.
• Support the Partnerships & BD Manager in preparing proposals, QBRs (quarterly business reviews), and renewal negotiations.
• Monitor partner satisfaction and act quickly to resolve issues before they escalate.

1. Initiative & Ownership

• Anticipate needs rather than waiting for instructions; bring solutions, not just problems.
• Take ownership of assigned tasks end-to-end, following up independently until resolved.
• Exercise sound judgment on prioritization, escalating only what genuinely requires managerial input.

Required Qualifications:

• Based in Riyadh with a transferable iqama.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2–4 years of experience in account management, client servicing, partnerships, or business development — preferably in the KSA/GCC market.
• Fluent in Arabic and English (spoken and written) — essential for local partner communication.
• Strong track record of managing multiple accounts/relationships simultaneously without dropping details.
• Proficiency in CRM tools (e.g., Apollo, PipeDrive) and Microsoft/Google productivity suites.

Preferred Qualifications:

• Experience working directly with or reporting to a BD/Partnerships function.
• Existing network or familiarity with the KSA business landscape (government, private sector, or relevant industry).
• Experience with reporting/dashboarding tools (e.g., Excel, Power BI).

Core Competencies & Attitude:

• Ownership mindset — treats accounts as their own business, not just assigned tasks.
• Proactive communicator — updates before being asked, flags issues early.
• Fast learner / quick grasp — picks up new partner contexts, products, and processes with minimal hand-holding.
• Composed under pressure — handles multiple stakeholders and deadlines without losing quality.
• Detail-oriented but not slow — balances accuracy with speed of execution.
• Collaborative — works smoothly across internal teams to get things done.
• Culturally fluent — comfortable navigating KSA business etiquette and relationship-driven dealmaking.

Success Metrics (first 6–12 months):

• Portfolio retention/renewal rate
• Partner/account satisfaction scores
• Turnaround time on requests and issue resolution
• Quality and timeliness of reporting to the Partnerships & BD Manager
• Number of proactively identified growth opportunities converted

Work Location: In person