AWS Connect Solution Architect
# AWS Connect Solution Architect **XnR Solutions** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Solutions-Architect]` `[Cloud-Architect]` `[AWS-Solution-Architect]` `[Contact-Center-Architect]` `[Technical-Architect]` `[Amazon-Connect-Architect]` --- ### About the Role This is a remote position. Amazon Connect Solution Architect (Remote, Colombia) About the Role We are seeking an Amazon Connect Solution Architect to join a global technology company specialized in cloud-based contact center and AI-driven solutions. In this role, you will lead the design, delivery, and optimization of end-to-end AWS contact center solutions, integrating Amazon Connect , Lambda , Lex , and Salesforce Service Cloud Voice . This position is ideal for professionals with strong technical expertise, delivery experience, and advanced English communication skills who can lead conversations with global teams and clients. Key Responsibilities - Ensure customer success in designing, building, and launching Amazon Connect solutions for enterprise clients. - Conduct technology assessments and ROI analyses to identify opportunities for migration to AWS CCaaS (Amazon Connect). - Facilitate business process and requirements reviews , translating them into scalable cloud architectures. - Lead architectural discussions with customers and internal teams to ensure successful deployment in the cloud. - Translate requirements into end-to-end contact center designs leveraging Amazon Connect, Lambda, Lex, CloudFormation , and other AWS services. - Oversee and mentor technical teams to deliver solutions on time, on budget, and with high quality . - Act as a bridge between business stakeholders and technical teams , ensuring clear communication and alignment. - Drive best practices in Amazon Connect delivery and architecture across all customer engagements. - Manage project communications, training, and enablement for customer success. Requirements Required Skills and Experience - 3+ years of experience designing and delivering Amazon Connect solutions. - 5+ years of experience in cloud architecture and customer-facing contact center projects. - Strong background in AWS services (Lambda, Lex, CloudFormation, DynamoDB, API Gateway, S3). - Experience with CRM integrations , preferably Salesforce Service Cloud Voice . - Hands-on scripting/coding (Python, Java, C#, .NET, or Node.js). - Strong API integration, troubleshooting, and debugging skills. - Familiarity with communications protocols and APIs such as WebRTC and SIP . - Knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CodeDeploy) and Agile/Scrum methodologies . - Understanding of contact center architecture , WFM, dialers, and campaign management. - Exposure to Genesys, Avaya, Cisco, Twilio, or other contact center platforms is a plus. - Advanced English (C1) — excellent communication and presentation skills with executives and customers. - AWS Certifications: Cloud Practitioner, Developer, or Solution Architect (Associate or Professional). - Salesforce Certified Administrator (preferred). - Ability to travel internationally if required. Originally posted on Himalayas
- Solutions-Architect
- Cloud-Architect
- AWS-Solution-Architect
- Contact-Center-Architect
- Technical-Architect
- Amazon-Connect-Architect
Наблюдалась 2026-10-19, впервые 2026-10-19, источник — Himalayas (JSON API).